ERROR: Invalid nonce

  • Resolved riccardotiddi

    (@riccardotiddi)


    3 months, 1 week ago

    I’ve installed the plugin yesterday, it worked flawlessly for about 24 hours, then today I am no longer able to enter any directory of the image gallery: [ redundant link removed ]

    I keep receiving this message: Error! Invalid nonce.

    PS: I have no plan submission. I think there is a free plan version, am I wrong?

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Prince

    (@princeahmed)

    Hi @riccardotiddi,

    We sincerely apologize for any inconvenience this may have caused.

    As you are using the PRO version of the plugin, we kindly request you to create a support ticket through our dedicated support portal. This will allow our team to prioritize your issue and provide a prompt resolution.

    Support Portal: https://softlabbd.com/support

    Thank you for your understanding and cooperation.

    Thread Starter riccardotiddi

    (@riccardotiddi)

    Hi Prince, i am not using the Pro version. I could think about purchasing it. But this issue with thumbnails randomly not loading is frustrating. I find on this forum a lot of message complaining for the same thing. Is there any setting that should be corrected?

    Jason

    (@jestermgee)

    Same issue here, no fix, no reply to the last 3 emails I have sent. Not a solution I will be investing in.

    Plugin Author Prince

    (@princeahmed)

    Hi @riccardotiddi,

    We’re happy to let you know that the issue with thumbnails not loading occasionally has been resolved in our latest update, version 1.4.8.

    Please update the plugin to the latest version to apply the fix and ensure smooth functionality.

    Plugin Author Prince

    (@princeahmed)

    Hi @jestermgee,

    We sincerely apologize for any inconvenience caused. We were on vacation over the past few weeks and, unfortunately, may have missed your emails or tickets.

    Could you please confirm if you’ve created a ticket on our support portal or support forum? If so, kindly share the ticket number, and we’ll review it immediately to provide a prompt solution.

    If you haven’t created a ticket yet, we kindly request you to do so on our support forum or through our website support portal.

    Here’s the link to our support portal:
    https://softlabbd.com/support/

    Thank you for your understanding, and we look forward to assisting you.

Viewing 5 replies - 1 through 5 (of 5 total)
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