Error : Invalid backend response Data is not JSON

  • Resolved ignisvn

    (@ignisvn)


    3 years, 11 months ago

    Hi, great plugin, just a few questions.

    1. I have a Subscriber user with open and download permissions and an Administrator with all rights, when the administrator is working on a folder or file the Subscriber cannot access the folder/file, gives error “Error : Invalid backend response Data is not JSON” please advise.

    2. It takes some time to download a single document if you did not click on Save. May you please also configure an automatic download so that once you click on download it just downloads, please advise.

    3. I am unable to open the document as a Subscriber error: “NO RESULTS FOUND”, Admin error :”Now downloading” but it never loads. In order to open the document , I have to save it first, please advise.

    Let me know if you need login details to the site?

    Regards
    Ignis van Niekerk
    [email protected]

Viewing 11 replies - 1 through 11 (of 11 total)
  • Thread Starter ignisvn

    (@ignisvn)

    Hi,

    How do I remove all accept for the Download on a Subscriber Role? in other words if I only want to display the Download link when you right-click on the document?

    Thread Starter ignisvn

    (@ignisvn)

    Hi,

    It seems that there is a lot of issues in Firefox, works well in Chrome.

    Plugin Support Bruce

    (@ninjateamwp)

    Hi @ignisvn ,

    Tanks for using FileSter and please do you confirm that NO issues experienced in Chrome? Could you make sure to upload Firefox to latest version and try again?

    If issues still present, then please record a short screencast to show all these issues you explained for proper understanding and we will know how to better help with them.

    Thank you.

    Kind regards,
    -Bruce-

    Thread Starter ignisvn

    (@ignisvn)

    Hi,

    Thank you.

    How do I remove all the options accept for the Download on a Subscriber Role? in other words if I only want to display the Download link when you right-click on the document?

    Plugin Support Bruce

    (@ninjateamwp)

    Hi @ignisvn ,

    Thanks for coming back, you could access settings and choose role this way:
    https://drive.google.com/file/d/105kIZOEubSsDuMGQ9aDdwzpgJP4GAFly/view?usp=drivesdk

    Then, access user role settings and tick what options you’d like to disable here:
    https://drive.google.com/file/d/1Wb-3BO2iG_bfB1U-aLptEcuPjkh6-8MU/view?usp=drivesdk

    I hope that helps.

    Thank you.

    Kind regards,
    -Bruce-

    Thread Starter ignisvn

    (@ignisvn)

    Hi,

    Does not work, changed the settings as in your screenshots but all the options are still there, I changed the options again by only selecting the download option and all the options are also still there when you right-click on the doc.

    Plugin Support Bruce

    (@ninjateamwp)

    Hi @ignisvn ,

    Please select all the options except download. Lets see.

    Thank you.

    Kind regards,
    -Bruce-

    Thread Starter ignisvn

    (@ignisvn)

    Hi

    Did that, it takes out a few but the “open” and “view” are still there, I also noticed that on pdf’s when you open it in a new browser saying No Results Found

    Plugin Support Bruce

    (@ninjateamwp)

    Hi @ignisvn ,

    It seems that PDF query is a bug and we will fix it in upcoming update and please note that both “open” and “view” options are default option, so we can not disable them.

    Thank you.

    Kind regards,
    -Bruce-

    Thread Starter ignisvn

    (@ignisvn)

    Thank you, any idea when the update will be released?

    Plugin Support Bruce

    (@ninjateamwp)

    Hi @ignisvn ,

    Just to let you know; A new version of Filester has been released, it fixes a lot of bugs and known issues.

    I do hope this works for you now! And do not worry much if you still experience some issue, just let us know at anytime.

    Thank you.

    Cheers,
    -Bruce-

Viewing 11 replies - 1 through 11 (of 11 total)
  • The topic ‘Error : Invalid backend response Data is not JSON’ is closed to new replies.