ERROR: internal server error

It looks like you need to adjust your php configuration:

allow_url_fopen = 1

if you are unsure how to do this, you should ask you hosting provider.

I have enabled allow_url_fopen = 1 on the server but get the same exact behavior as before (same error).

When I do recreate the error by uploading 1 or more images, all the debug log says is

[11/23/18 1:54am UTC]
PDb_List_Admin::initialize
list query: SELECT * FROM wp_participants_database p ORDER BY p.date_recorded desc

Any other help? I really need to get this working for my client. Thank you.

IF you are getting the exact same error, that suggest you are not successfully changing the server configuration. IT may be helpful to ask your hosting provider the best way to change the php configuration.

I dont get an error in the debug log, I do still get the same error in the drag/drop photo upload area:

screenshot of error

The hosting provider knew exactly what change I needed to make per your first response and provided a very clear, easy way to make the change. I am confident it has been made. I dont know how to test it but I can see it has been enabled in the settings.

Furthermore, after making this change with the hosting provider, the original error seen in the debug log is gone, but I still cant upload images.

Additional info in case it sheds some light:

– I was able to upload images no problem prior to activating Image Expansion Kit
– as a test I deactivated Image Expansion Kit and am able to upload an image no problem
– turning IEK back on, I can no longer upload even one image. It shows a thumb, gets 98% complete and says ‘error’

thanks for your help

It may be that the error log is not picking up this particular error because of the context in which the operation is taking place. The “gallery” upload field works very differently from the standard upload field. An internal server error should print something to the log.

Another possibility is to open the developer tools in the browser while attempting an upload. You may see something in the “console” but a good place to look would be in the “network” panel, if you click on the request that is uploading the image (it will be a post request to admin-ajax.php), you may see the error in the request response.

Thanks for the response.
I created a test page with the IEK multi photo upload field here:
https://join.boutique-homes.com/pdb-test/

Upon load of the page in an incognito window the JS console gives this:
POST https://join.boutique-homes.com/wp-admin/admin-ajax.php 400 (Bad Request)

Upon upload of image, the JS console says:
POST https://join.boutique-homes.com/wp-admin/admin-ajax.php 500 (Internal Server Error)

Looking through the Network panel reveals the site is using Cloudflare. Could that be the problem? and if so can you suggest a change I should make to those settings to allow image uploads via IEK?

The Network Response Headers has this:
HTTP/1.1 500 Internal Server Error
Date: Sun, 25 Nov 2018 15:53:33 GMT
Content-Type: text/html; charset=UTF-8
Transfer-Encoding: chunked
Connection: keep-alive
Pragma: no-cache
Access-Control-Allow-Origin: https://join.boutique-homes.com
Access-Control-Allow-Credentials: true
X-Robots-Tag: noindex
X-Content-Type-Options: nosniff
Expires: Wed, 11 Jan 1984 05:00:00 GMT
Cache-Control: no-cache, must-revalidate, max-age=0
X-Frame-Options: SAMEORIGIN
Referrer-Policy: strict-origin-when-cross-origin
Expect-CT: max-age=604800, report-uri=”https://report-uri.cloudflare.com/cdn-cgi/beacon/expect-ct”
Server: cloudflare
CF-RAY: 47f549e3ae496cb2-SJC

The PDB Debug Log does not consistently show an error, but on one test it did show this:

[11/25/18 5:57am UTC]
Undefined index: date_recorded
in /home/boutiquehomes/join.boutique-homes.com/wp-content/plugins/participants-database/participants-database.php on line 1690
[11/25/18 5:57am UTC]
Undefined index: date_updated
in /home/boutiquehomes/join.boutique-homes.com/wp-content/plugins/participants-database/participants-database.php on line 1693

Does any of this help identify the problem? Most of this is Greek to me.

(by the way, the debug log wont clear)

Not much help there, sorry to say. This is something that will probably show up in your php error log. The plugin’s debug log likely won’t pick it up, you need to get the log directly from the server.

Have you asked you hosting provider to check into this?

I tried your test page, and wasn’t able to uncover anything new from there.

Here is result of wp_debug log. Shed any light?

[25-Nov-2018 18:40:09 UTC] PHP Fatal error: Uncaught Error: Call to undefined function pdbiex\mime_content_type() in /home/boutiquehomes/join.boutique-homes.com/wp-content/plugins/pdb-image-expansion/pdbiex/PDb_File_Uploads_ML.php:193
Stack trace:
#0 /home/boutiquehomes/join.boutique-homes.com/wp-content/plugins/pdb-image-expansion/pdbiex/PDb_File_Uploads_ML.php(122): pdbiex\PDb_File_Uploads_ML->filetype_ok(‘/tmp/phpzGnEZW’, Object(PDb_Form_Field_Def))
#1 /home/boutiquehomes/join.boutique-homes.com/wp-content/plugins/pdb-image-expansion/pdbiex/PDb_File_Uploads_ML.php(36): pdbiex\PDb_File_Uploads_ML->handle_file_upload(‘photo’, Array, ‘1b0ccb7d2f’)
#2 /home/boutiquehomes/join.boutique-homes.com/wp-content/plugins/pdb-image-expansion/pdbiex/custom_field/Multi_Upload_AJAX.php(81): pdbiex\PDb_File_Uploads_ML::upload(‘photo’, Array, ‘1b0ccb7d2f’)
#3 /home/boutiquehomes/join.boutique-homes.com/wp-includes/class-wp-hook.php(286): pdbiex\custom_field\Multi_Upload_AJAX->process_ajax_request(”)
#4 /home/boutiquehomes/join.boutique-homes.com/wp-includes/class-wp-hook.php(310): WP_Hook->apply_filters(”, Array)
#5 /home/boutiquehomes/join.boutique-homes.com/wp-includes/plugin.php(453): WP_Hook->do_action(Array)
#6 /home/boutiquehomes/join.boutique-homes.com/wp-admin/admin-ajax.php(115): do_action(‘wp_ajax_nopriv_…’)
#7 {main}
thrown in /home/boutiquehomes/join.boutique-homes.com/wp-content/plugins/pdb-image-expansion/pdbiex/PDb_File_Uploads_ML.php on line 193

There it is.

This suggests your php install is missing the php_fileinfo module. That is a little unusual because that has been a standard module for many years. Anyway, make sure your php is compiling with that module. If you don’t have the ability to do this yourself, ask your web host.

That was the solution. Thanks so much for figuring this out.