Error Installing License

  • Resolved gundegiz

    (@gundegiz)


    2 years, 3 months ago

    When I activated licence, An error message pops up.

    Error Installing License
    An error occurred while installing your license key.

    My site is now infected with redirect malware.

    I heard that if you are registered as a cracked site, the site may have the same problems as above.

    If this is not the problem, please check if there are other solutions.

    Even I repeatedly create a license, the result is the same.

    • This topic was modified 2 years, 3 months ago by gundegiz.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support wfpeter

    (@wfpeter)

    Hi @gundegiz, thanks for getting in touch.

    Problems might arise if you attempt to install your license after 24 hours from generation, you will no longer be able to automatically install the Wordfence license key. Additionally, if you are in a different browser than the one used when requesting your Free Wordfence license, you will be unable to automatically install your new Free Wordfence license. In those cases you will need to manually copy and paste the key from the email to complete the activation of Wordfence Security.

    Aside from verifying that you did not inadvertently copy only part of the license key, I would check whether you can install the license when Wordfence is the only active plugin on your site. There could be a Javascript conflict with another plugin potentially stopping the verification of the key from communicating with our servers.

    Let me know if it still doesn’t work after trying those things.

    Peter.

    Hi,
    This often happens if you have installed cache management programs “W3 Total Cache” for example!
    Simply disable it until you repurchase the license and then restart it!
    At least in my case on cases that I have detected this anomaly I have solved it as described!

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Error Installing License’ is closed to new replies.

Tags