Error Installing License

  • Resolved jjouan

    (@jjouan)


    9 months, 2 weeks ago

    Since website migration, Wordfence ask to finish instalation by activate the license Key.

    So, i generate a new free license Key. When i click on “Install my License” on the recieved E-mail, the WordPress activation page open up with mail and key pre-writen.

    But the activation failed :

    Error Installing License

    An error occurred while installing your license key.

    Please try again. If the problem persists, please contact Wordfence Support

    What i can do for resolved this probleme ?

    Thanks

    • This topic was modified 9 months, 2 weeks ago by jjouan.
Viewing 1 replies (of 1 total)
  • Plugin Support wfmark

    (@wfmark)

    Hi @jjouan, Thank you for reaching out.

    Can you confirm that you are not installing the keys more than 24 hours after generation?

    If not, then please try deactivating and reactivating Wordfence on the Plugins area of your site as this solves the issue for some customers.

    You could also check whether you can install the license when Wordfence is the only active plugin on your site. There could be a Javascript conflict with another plugin potentially stopping the code executing the verification check.

    In some cases, disabling caching plugins resolves the issue.

    Let me know how it goes.

    Thanks,

    Mark

Viewing 1 replies (of 1 total)
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