• Resolved inetforce

    (@inetforce)


    When consulting the sales report, the total does not match the sales made. Sales were done manually in excel and the difference is high.

    The page I need help with: [log in to see the link]

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  • Plugin Support Shameem R. a11n

    (@shameemreza)

    Hi @inetforce

    This could be due to a number of reasons, including potential discrepancies in the data entry process, or a possible issue with the synchronization of data between your store and WooCommerce Analytics.

    To resolve this, I suggest re-checking the data entry in both your Excel file and WooCommerce. Ensure that all sales are accurately recorded and that there are no missing or duplicate entries.

    If the issue persists, it may be due to a technical problem. In this case, I recommend updating your WooCommerce plugin to the latest version, which often resolves many issues. If you’re still experiencing this issue after updating, please get back to us with the following:

    • System Status Report: navigate to WooCommerce → Status. Select Get system report and then Copy for support.
    • Fatal Error log: Share a copy of any fatal error log found under WooCommerce → Status → Logs.

    You could copy and paste your reply or share it via https://pastebin.com/ and send the link here. This will help us investigate further and provide you with a more accurate solution.

    Let us know how that goes. Looking forward to helping you.

Viewing 1 replies (of 1 total)
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