Error in update

Hi @chrisbeds,
Thanks for bringing this to my attention. Do you know what version of PHP your site is using?

I will release a fix for this as soon as I have a handle on it.

Thanks
Chris

I think it’s PHP7.

How will I update if I can’t get into the site please?

I will need to ask for some private info so please create a ticket using the link below.
We will help get this resolved for you asap.

https://support.wpbackitup.com

Thanks
Chris

@chrisbeds I have released an update(1.27) to correct your issue.

We have your ticket in support so closing the case here.

Thanks again for letting us know about this so promptly.

Chris

@cssimmon I need your help with the same issue. I can’t access the back panel of the website. I also requested a ticket for this issue (Reference: 5688). Please contact me as soon as possible. Thanks

@cssimmon I need your help with the same issue. I can’t access the back panel of the website. I also requested a ticket for this issue (Reference: 5688). Please contact me as soon as possible. Thanks

Hi @mcbenson

Have you created a support request yet?
https://support.wpbackitup.com

I will need to ask for some private info so please create a ticket using the link above and we will help get this resolved for you asap.

Chris

Hi @cssimon. It’s already done. I believe he’s part of your team. Thank you.

Thanks for the update @mcbenson. Glad to hear my support team was able to get the issue resolved for you.

Chris