error in the reactivation

  • Hello.

    I getting this error message in the activation from the plugin
    just doing some sitting in the web I noticed. I sharing the link with the error

    I will appreciate your positive feedback.

    Kind Regards,

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support katereji

    (@katereji)

    Hello.
    Could you tell us the exact text of the message error you see?

    Thread Starter Mariana Degraft Dickson

    (@mariana2d)

    Hello,

    I attached the URL in the last email.
    I am consent because about my web security
    I noticed your pluging was not visible.
    Be sure nobody has access to my account.

    2021-09-04 20:40:16: Error occurred while updating SpamFireWall local base. Error: Can not to make FW dir.

    I will expect your help.

    Plugin Support sergecleantalk

    (@sergecleantalk)

    Hello,

    Please, deactivate the plugin with the “Complete deactivation” option enabled and then activate it again.

    1. Enter the Antispam by Cleantalk plugin settings. (WordPress Dashboard -> Settings -> Antispam by Cleantalk -> Advanced settings)

    2. Check the last settings “Complete deactivation” and save changes.

    3. Deactivate the plugin on the “Plugins” page in WordPress Dashboard.

    4. Then activate it.

    5. Enter your access key in the plugin’s settings.

    Did it help?

    Plugin Support katereji

    (@katereji)

    Hello.
    We haven’t heard back from you in a while, so I’m going to mark this thread as “resolved” – if you have any further questions, you can start a new thread.

Viewing 4 replies - 1 through 4 (of 4 total)
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