error in the conect merchant center

Hi @rositamg!

Thank you for reaching out.

Hello I need help, when I start configuration show de error json

“An error occurred while loading the configuration status of your merchant center” Unexpected token ‘<“, “!DOCTYPE…. It’s not valid Json

Could you please provide more information about the issue? Where is this message displayed? What steps did you perform that led to this error?

If possible, kindly send screenshots of the issue to have more context; you can use an online service like imgbb.com to send the screenshots.

The more information we have, the better assistance we can provide.

Also, we want to understand your setup better, for that, please share with us the following:

• Your System Status: You can find it via WooCommerce > Status. Select ‘Get system report’ and then ‘Copy for support’. Once you do this, paste your response here.
• Error Log: Share a copy of any Google Listings & Ads error log found under?WooCommerce > Status > Logs?(if available).

Thanks.

We are looking forward to your response.

Hello I Send the capture error

https://ibb.co/QfD8rdY
https://ibb.co/9Ygt1tX

Not exist the status error file

Many thak’s

Hi @rositamg,

Disable all plugins except WooCommerce and Google Listings & Ads plugins and do the following task:

• Go to https://example.com/wp-admin/admin.php?page=connection-test-admin-page (replace example.com with your domain name)
• Under Merchant Center, click MC Disconnect
• Under Google Account, click Disconnect Google Account
• Under Jetpack, click Disconnect Jetpack (If you’ve installed it)

Next, go to Marketing > Google Listings & Ads and set up the connection again.

Let us know how that goes. Looking forward to helping you.

We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

PERSIST THE PROBLEM

Hey, @rositamg!

As I understand you did follow the steps:

• Go to https://example.com/wp-admin/admin.php?page=connection-test-admin-page (replace example.com with your domain name)
• Under Merchant Center, click MC Disconnect
• Under Google Account, click Disconnect Google Account
• Under Jetpack, click Disconnect Jetpack (If you’ve installed it)

Next, go to?Marketing > Google Listings & Ads?and set up the connection again.

And the issue persists, right?

This error is commonly related to plugin or theme conflicts.

Can you please run a conflict test to see if something external is interfering with this?

To test, you’ll first want to change the theme on your site to Storefront, then check to see if the issue is still present. If that resolves the issue, you’ll want to get in touch with your theme’s developer and see if they have an update or fix for you.

If changing the theme doesn’t help, you’ll want to deactivate all plugins except for WooCommerce and take a look. If that fixes the problem, re-enable the other plugins one by one (gradually), checking after each, to see where the issue is coming from.

— Be sure you have a good backup in place of your full site and database. You can ask your host for backup functionality or you can consider using a service like Jetpack. If something goes wrong, you will be able to restore it.

— Also, you can consider using a plugin like Health Check & Troubleshooting. This is a plugin developed by the WordPress community and it is helpful to disable plugins without affecting your current site visitors.

— It is important to consider as well a staging functionality in case you would not like to touch your production site (you can ask your host if they offer this service), or you can use WP Staging for quickly spinning up a new test site.

You can find more about this in this guide.

Please let us know about your findings.

Have a wonderful day!