Error in the checkout page

  • Resolved markuou

    (@markuou)


    5 years, 1 month ago

    my site when clicking on the button to place an order is loading and does not respond to the purchase, the order is successful in woocommerce but the client does not pass a loading page

    the error occurs when the customer clicks on the button to place an order, this should load the page with the information of the order placed correctly but it remains loading and does not generate anything to the client is left blank and only the loading animation of the site is shown.

    Image

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Shaun Kuschel a11n

    (@shaunkuschel)

    Automattic Happiness Engineer

    Hey @markuou!

    There are a number of errors showing on the Console tab when Inspecting that page, indicating that the resources are being blocked by CORS policy:

    No 'Access-Control-Allow-Origin' header is present on the requested resource.

    My initial suspicion is that this might be happening because that order received page is HTTP and the requested page is HTTPS.

    I would suggest checking your URLs/permalinks and force SSL and see if that helps.

    Thread Starter markuou

    (@markuou)

    Thanks Shaun Kuschel for the advice, I made the respective changes and it already shows the purchase with the security certificates but it is still loading and does not generate anything in the purchase.

    It keeps charging and doesn’t give me the order confirmation.

    SSL assets.

    500 status to the purchase order.

    No errors in the console.

    part of the error_log file of my site.

    • This reply was modified 5 years, 1 month ago by markuou.
    Plugin Support Shaun Kuschel a11n

    (@shaunkuschel)

    Automattic Happiness Engineer

    Hey @markuou – Can you test again now? I just tried that page again and it loaded correctly! Perhaps it was cached? Let me know how it goes for you.

    Plugin Support Shaun Kuschel a11n

    (@shaunkuschel)

    Automattic Happiness Engineer

    Since I haven’t heard anything back and it was working in my recent tests, I’m going to mark this as resolved. However, feel free to start a new thread and reference this one if the problem persists. Thanks!

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘Error in the checkout page’ is closed to new replies.