Error in Tax calculation

  • Resolved jan257

    (@jan257)


    3 years, 1 month ago

    Hello,

    we are setting up our shop at the moment.
    When displayed on the shop, cart and checkout the tax rate is included in the price (as we want and set up). Also the (test) payment via stripe works fine, but the final order that is created and the created invoice are treating the prices as without taxes and add additional taxes to the price.
    so for example:
    Payment (21,94 incl. 3,42 VAT) but order displays (26,55 incl. 4,67 VAT)
    I couldnt find a reason for this error, all tax settings seem to be correct.
    Also we are using Woocommerce tax & shipping plugin.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Mirko P.

    (@rainfallnixfig)

    Hey @jan257!

    This sounds a bit strange and, as a first step, please try conflict testing following our guide: https://docs.woocommerce.com/document/how-to-test-for-conflicts/.

    If the issue persists, kindly reach out with the following for further troubleshooting:

    • System Status: You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.
    • Error Log: Share a copy of any fatal error log found under WooCommerce > System Status > Logs (if available).

    Thanks!

    Mirko P.

    (@rainfallnixfig)

    Hi there,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

Viewing 2 replies - 1 through 2 (of 2 total)
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