Error in Subscription Payment

  • Resolved deepakwisi

    (@deepakwisi)


    2 years, 4 months ago

    Here is my Site’s status report: https://pastebin.com/EhSxVcWe

    I am using this woocommerce subscription plugin: https://woocommerce.com/products/woocommerce-subscriptions/

    My issue is as follows:
    When I try to pay the subscription in paypal sandbox mode it is working fine and when I try to do with the live mode, after the payment from paypal, user is not redirecting to thank you page and they stuck on the checkout page with the following screenshot: https://ibb.co/S35ts63

    And also the payment is not made, refunded after the deduction from paypal, credit card. In the WP admin order status is also showing pending payment

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support Mirko P.

    (@rainfallnixfig)

    Hi @deepakwisi!

    Thanks for reaching out.

    Since you’re using one of our Premium extensions you have access to our support team at WooCommerce.com.

    Please contact us at WooCommerce.com > My Account > Support.

    You may need to log into your WooCommerce.com account before you can access that page.

    Also, don’t forget to include a link to this forum thread, so that we can keep track of what’s already been done. The information included will help our support team narrow down the issue much quicker.

    Thanks!

Viewing 1 replies (of 1 total)
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