Error in Stripe

Hello,

Sorry to hear about that error.

For the most part, this error is caused when the card SCA authentication has failed.

To check much better, could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.?

Thank you.

Yes! No problem

### WordPress Environment ###

WordPress address (URL): https://avanzacampus.com
Site address (URL): https://avanzacampus.com
WC Version: 6.4.1
REST API Version: ? 6.4.1
WC Blocks Version: ? 7.2.2
Action Scheduler Version: ? 3.4.0
WC Admin Version: ? 3.3.2
Log Directory Writable: ?
WP Version: 5.9.3
WP Multisite: –
WP Memory Limit: 258 MB
WP Debug Mode: ?
WP Cron: ?
Language: es_ES
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.3.33
PHP Post Max Size: 128 MB
PHP Time Limit: 120
PHP Max Input Vars: 1000
cURL Version: 7.52.1
OpenSSL/1.0.2u

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.1.48-MariaDB-0+deb9u2
Max Upload Size: 128 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 6.4.1
WC Database Prefix: wp_
Tama?o total de la base de datos: 216.86MB
Tama?o de los datos de la base de datos: 162.06MB
Tama?o del índice de la base de datos: 54.80MB
wp_woocommerce_sessions: Datos: 2.02MB + índice: 0.02MB + Motor InnoDB
wp_woocommerce_api_keys: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp_woocommerce_attribute_taxonomies: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_woocommerce_downloadable_product_permissions: Datos: 0.02MB + índice: 0.06MB + Motor InnoDB
wp_woocommerce_order_items: Datos: 0.11MB + índice: 0.05MB + Motor InnoDB
wp_woocommerce_order_itemmeta: Datos: 0.52MB + índice: 0.52MB + Motor InnoDB
wp_woocommerce_tax_rates: Datos: 0.02MB + índice: 0.06MB + Motor InnoDB
wp_woocommerce_tax_rate_locations: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp_woocommerce_shipping_zones: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_woocommerce_shipping_zone_locations: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp_woocommerce_shipping_zone_methods: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_woocommerce_payment_tokens: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_woocommerce_payment_tokenmeta: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp_woocommerce_log: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_actionscheduler_actions: Datos: 1.02MB + índice: 0.66MB + Motor InnoDB
wp_actionscheduler_claims: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_actionscheduler_groups: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_actionscheduler_logs: Datos: 0.45MB + índice: 0.41MB + Motor InnoDB
wp_cmplz_cookiebanners: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_cmplz_cookies: Datos: 0.06MB + índice: 0.00MB + Motor InnoDB
wp_cmplz_services: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_commentmeta: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp_comments: Datos: 0.28MB + índice: 0.36MB + Motor InnoDB
wp_connections: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_connections_address: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_connections_date: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_connections_email: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_connections_link: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_connections_messenger: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_connections_meta: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_connections_phone: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_connections_social: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_connections_terms: Datos: 0.00MB + índice: 0.01MB + Motor MyISAM
wp_connections_term_meta: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_connections_term_relationships: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_connections_term_taxonomy: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_db7_forms: Datos: 0.17MB + índice: 0.00MB + Motor InnoDB
wp_e_events: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_e_submissions: Datos: 0.02MB + índice: 0.27MB + Motor InnoDB
wp_e_submissions_actions_log: Datos: 0.02MB + índice: 0.11MB + Motor InnoDB
wp_e_submissions_values: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp_facetwp_index: Datos: 0.02MB + índice: 0.05MB + Motor InnoDB
wp_failed_jobs: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_followup_coupons: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp_followup_coupon_logs: Datos: 0.02MB + índice: 0.05MB + Motor InnoDB
wp_followup_customers: Datos: 0.02MB + índice: 0.06MB + Motor InnoDB
wp_followup_customer_carts: Datos: 0.14MB + índice: 0.03MB + Motor InnoDB
wp_followup_customer_notes: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp_followup_customer_orders: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_followup_email_excludes: Datos: 0.02MB + índice: 0.05MB + Motor InnoDB
wp_followup_email_logs: Datos: 0.02MB + índice: 0.05MB + Motor InnoDB
wp_followup_email_orders: Datos: 0.33MB + índice: 0.09MB + Motor InnoDB
wp_followup_email_tracking: Datos: 0.02MB + índice: 0.08MB + Motor InnoDB
wp_followup_followup_history: Datos: 0.16MB + índice: 0.05MB + Motor InnoDB
wp_followup_order_categories: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp_followup_order_items: Datos: 0.02MB + índice: 0.05MB + Motor InnoDB
wp_followup_subscribers: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp_followup_subscribers_to_lists: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp_followup_subscriber_lists: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp_learndash_user_activity: Datos: 6.52MB + índice: 20.67MB + Motor InnoDB
wp_learndash_user_activity_meta: Datos: 4.52MB + índice: 5.03MB + Motor InnoDB
wp_links: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_lsd_data: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_mailchimp_carts: Datos: 0.09MB + índice: 0.00MB + Motor InnoDB
wp_mailchimp_jobs: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_ms_snippets: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_options: Datos: 14.05MB + índice: 1.34MB + Motor InnoDB
wp_paytpv_customer: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_pno_listing_fields: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_pno_profile_fields: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_pno_registration_fields: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_postmeta: Datos: 69.55MB + índice: 10.03MB + Motor InnoDB
wp_posts: Datos: 20.52MB + índice: 3.59MB + Motor InnoDB
wp_queue: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_redirection_404: Datos: 6.52MB + índice: 3.42MB + Motor InnoDB
wp_redirection_groups: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp_redirection_items: Datos: 0.02MB + índice: 0.09MB + Motor InnoDB
wp_redirection_logs: Datos: 0.14MB + índice: 0.05MB + Motor InnoDB
wp_revslider_css: Datos: 0.13MB + índice: 0.02MB + Motor InnoDB
wp_revslider_css_bkp: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_revslider_layer_animations: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_revslider_layer_animations_bkp: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_revslider_navigations: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_revslider_navigations_bkp: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_revslider_sliders: Datos: 0.06MB + índice: 0.02MB + Motor InnoDB
wp_revslider_sliders_bkp: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_revslider_slides: Datos: 0.14MB + índice: 0.02MB + Motor InnoDB
wp_revslider_slides_bkp: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_revslider_static_slides: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_revslider_static_slides_bkp: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_shopmagic_automation_outcome: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_shopmagic_automation_outcome_logs: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_shopmagic_guest: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_shopmagic_guest_meta: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_shopmagic_marketing_lists: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_shopmagic_optin_email: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_sm_sessions: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_snippets: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_termmeta: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp_terms: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp_term_relationships: Datos: 0.08MB + índice: 0.05MB + Motor InnoDB
wp_term_taxonomy: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp_um_metadata: Datos: 0.02MB + índice: 0.05MB + Motor InnoDB
wp_usermeta: Datos: 6.52MB + índice: 2.97MB + Motor InnoDB
wp_users: Datos: 0.09MB + índice: 0.08MB + Motor InnoDB
wp_wcpdf_invoice_number: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_wcs_payment_retries: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_wc_admin_notes: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_wc_admin_note_actions: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_wc_category_lookup: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_wc_customer_lookup: Datos: 0.09MB + índice: 0.06MB + Motor InnoDB
wp_wc_download_log: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp_wc_order_coupon_lookup: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp_wc_order_product_lookup: Datos: 0.08MB + índice: 0.06MB + Motor InnoDB
wp_wc_order_stats: Datos: 0.08MB + índice: 0.05MB + Motor InnoDB
wp_wc_order_tax_lookup: Datos: 0.05MB + índice: 0.03MB + Motor InnoDB
wp_wc_product_attributes_lookup: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp_wc_product_meta_lookup: Datos: 0.02MB + índice: 0.09MB + Motor InnoDB
wp_wc_rate_limits: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_wc_reserved_stock: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_wc_tax_rate_classes: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_wc_webhooks: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_wfblockediplog: Datos: 0.06MB + índice: 0.00MB + Motor InnoDB
wp_wfblocks7: Datos: 0.02MB + índice: 0.05MB + Motor InnoDB
wp_wfconfig: Datos: 0.47MB + índice: 0.00MB + Motor InnoDB
wp_wfcrawlers: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_wffilechanges: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_wffilemods: Datos: 10.55MB + índice: 0.00MB + Motor InnoDB
wp_wfhits: Datos: 1.52MB + índice: 0.27MB + Motor InnoDB
wp_wfhoover: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_wfissues: Datos: 0.06MB + índice: 0.06MB + Motor InnoDB
wp_wfknownfilelist: Datos: 6.52MB + índice: 0.00MB + Motor InnoDB
wp_wflivetraffichuman: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_wflocs: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_wflogins: Datos: 0.41MB + índice: 0.16MB + Motor InnoDB
wp_wfls_2fa_secrets: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_wfls_settings: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_wfnotifications: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_wfpendingissues: Datos: 0.02MB + índice: 0.06MB + Motor InnoDB
wp_wfreversecache: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_wfsnipcache: Datos: 0.02MB + índice: 0.05MB + Motor InnoDB
wp_wfstatus: Datos: 0.13MB + índice: 0.09MB + Motor InnoDB
wp_wftrafficrates: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_wpam_actions: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_wpam_affiliates: Datos: 0.06MB + índice: 0.00MB + Motor InnoDB
wp_wpam_affiliates_fields: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_wpam_creatives: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_wpam_events: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_wpam_impressions: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_wpam_messages: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_wpam_paypal_logs: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_wpam_tracking_tokens: Datos: 0.13MB + índice: 0.00MB + Motor InnoDB
wp_wpam_tracking_tokens_purchase_logs: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_wpam_transactions: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_wpforms_tasks_meta: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_wpmailsmtp_debug_events: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_wpmailsmtp_tasks_meta: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_wp_pro_quiz_category: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_wp_pro_quiz_form: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_wp_pro_quiz_lock: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_wp_pro_quiz_master: Datos: 0.08MB + índice: 0.00MB + Motor InnoDB
wp_wp_pro_quiz_prerequisite: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_wp_pro_quiz_question: Datos: 0.38MB + índice: 0.03MB + Motor InnoDB
wp_wp_pro_quiz_statistic: Datos: 0.09MB + índice: 0.00MB + Motor InnoDB
wp_wp_pro_quiz_statistic_ref: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp_wp_pro_quiz_template: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_wp_pro_quiz_toplist: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_yith_wcwl: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_yith_wcwl_lists: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp_yoast_indexable: Datos: 3.47MB + índice: 1.47MB + Motor InnoDB
wp_yoast_indexable_hierarchy: Datos: 0.23MB + índice: 0.30MB + Motor InnoDB
wp_yoast_migrations: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_yoast_primary_term: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp_yoast_seo_links: Datos: 1.09MB + índice: 0.27MB + Motor InnoDB

### Post Type Counts ###

accordions: 43
acf-field: 3
acf-field-group: 3
attachment: 1211
cartflows_flow: 3
cartflows_step: 4
coursenote: 970
custom_css: 2
elementor_cf_db: 1
elementor_library: 116
faq: 3
follow_up_email: 1
groups: 2
ld-custom-template: 1
listdom-listing: 1
listdom-notification: 2
listdom-search: 1
nav_menu_item: 51
oembed_cache: 11
page: 59
pno_emails: 8
pno_listings_fields: 15
pno_signup_fields: 3
pno_users_fields: 6
post: 7
product: 50
product_variation: 42
revision: 5730
sfwd-certificates: 2
sfwd-courses: 30
sfwd-lessons: 271
sfwd-question: 226
sfwd-quiz: 69
sfwd-topic: 1443
shopmagic_automation: 4
shop_coupon: 3
shop_order: 490
shop_order_refund: 36
shop_subscription: 174
ticket: 15
ticket_reply: 1
um_directory: 1
um_form: 3
wcpcsu-custom-post: 1
wpcf7r_action: 3
wpcf7_contact_form: 3
wpforms: 1
wpplugin__sub_log: 1
wp_block: 4
wp_global_styles: 1
xlwcty_thankyou: 2

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (67) ###

Accordions by PickPlugins: por PickPlugins – 2.2.37
Add to Cart Button Custom Text: por Enrique J. Ros – 3.0.6
Advanced Custom Fields: por Cerebros deliciosos – 5.12.2
Affiliates Manager WooCommerce Subscription Integration: por wp.insider
affmngr – 1.1.1

WP Affiliate Manager: por wp.insider
wpaffiliatemgr – 2.9.9

Affiliates WooCommerce Advanced Integration: por Tips and Tricks HQ – 1.9
Akismet Anti-Spam: por Automattic – 4.2.2
Astra Pro: por Brainstorm Force – 3.6.6
Astra Widgets: por Brainstorm Force – 1.2.11
Autocomplete LearnDash Lessons and Topics: por Next Software Solutions – 1.2
Autocomplete WooCommerce Orders: por QuadLayers – 1.5.0
Awesome Support: FAQ: por Awesome Support – 3.1.3
Awesome Support: Smart Submit: por The Awesome Support Team – 1.0.1
Awesome Support: por Awesome Support Team – 6.0.14
CartFlows: por CartFlows Inc – 1.9.1
Code Snippets: por Code Snippets Pro – 2.14.3
Complianz | GDPR/CCPA Cookie Consent: por Really Simple Plugins – 6.1.5
Contact Form 7: por Takayuki Miyoshi – 5.5.6
Contact Form CFDB7: por Arshid – 1.2.6.4
Custom Post Type UI: por WebDevStudios – 1.11.2
Design Upgrade for LearnDash: por Escape Creative – 2.11
Elementor Pro: por Elementor.com – 3.6.5
Elementor: por Elementor.com – 3.6.4
Essential Addons for Elementor: por WPDeveloper – 5.0.13
Facebook for WooCommerce: por Facebook – 2.6.12
FacetWP: por FacetWP
LLC – 3.9.6

FileBird: por Ninja Team – 3.9
Google Analytics para WordPress por MonsterInsights: por MonsterInsights – 8.5.0
Kadence WooCommerce Email Designer: por Kadence WP – 1.5.0
LearnDash LMS - Course Grid: por LearnDash – 2.0.5
Custom LearnDash CSS: por Blueprint Coding – 1.1
LearnDash LMS - Elementor: por LearnDash – 1.0.3
Notes for LearnDash: por SnapOrbital – 1.6.15
LearnDash LMS - WooCommerce Integration: por LearnDash – 1.9.4.1
Loco Translate: por Tim Whitlock – 2.6.1
Mailchimp for WooCommerce: por Mailchimp – 2.6.2
Solicitar NIF: por Enrique J. Ros – 2.4.2
Really Simple SSL: por Really Simple Plugins – 5.3.1
Redirection: por John Godley – 5.2.3
LearnDash LMS: por LearnDash – 4.1.0
ShopMagic for WooCommerce: por WP Desk – 2.37.3
Sidebar Manager: por Brainstorm Force – 1.1.7
Ultimate Addons for Gutenberg: por Brainstorm Force – 1.25.4
Ultimate Member: por Ultimate Member – 2.3.1
Uncanny Toolkit for LearnDash: por Uncanny Owl – 3.6.2
UpdraftPlus - Backup/Restore: por UpdraftPlus.Com
DavidAnderson – 1.22.11

User Role Editor: por Vladimir Garagulya – 4.61.2
View Admin As: por Jory Hogeveen – 1.8.7
XT Floating Cart for WooCommerce: por XplodedThemes – 2.6.4
WooCommerce Product Carousel, Slider and Grid Ultimate: por wpWax – 1.8.6
NextMove Lite - Thank You Page for WooCommerce: por XLPlugins – 2.15.1
Checkout Fields Manager for WooCommerce: por QuadLayers – 5.5.5
Follow-Up Emails: por WooCommerce – 4.9.13
WooCommerce Stripe Gateway: por WooCommerce – 6.3.0
WooCommerce Memberships: por SkyVerge – 1.22.0
WooCommerce Menu Cart: por WP Overnight – 2.11.0
WooCommerce PDF Invoices & Packing Slips: por WP Overnight – 2.14.4
WooCommerce Shipping & Tax: por WooCommerce – 1.25.25
WooCommerce Subscriptions - Custom Price String: por Prospress Inc. – 1.0.1
WooCommerce Subscriptions: por WooCommerce – 4.1.0
WooCommerce: por Automattic – 6.4.1
Yoast SEO: por Equipo Yoast – 18.5.1
WP Mail SMTP: por WPForms – 3.3.0
WP Super Cache: por Automattic – 1.7.7
Redirección a Contact Form 7 Pro: por Qube One – 2.6.0
Custom Product Tabs para WooCommerce: por YIKES
Inc. – 1.7.7

YITH WooCommerce Wishlist: por YITH – 3.8.0

### Inactive Plugins (3) ###

PAYCOMET Woocommerce: por PAYCOMET – 5.16
Pay for Payment for WooCommerce: por Karolína Vysko?ilová – 2.1.5
Prevent Browser Caching: por Kostya Tereshchuk – 2.3.2

### Dropin Plugins (2) ###

advanced-cache.php: advanced-cache.php
maintenance.php: maintenance.php

### Must Use Plugins (2) ###

Elementor Safe Mode: por Elementor.com – 1.0.0
LearnDash LMS Multisite: por LearnDash – 1.0.0

### Settings ###

API Enabled: –
Force SSL: ?
Currency: EUR (€)
Currency Position: right
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: course (course)
external (external)
grouped (grouped)
simple (simple)
subscription (subscription)
variable (variable)
variable subscription (variable-subscription)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Base de la tienda: #28535 - /tienda/
Carrito: #38 - /carrito/
Finalizar compra: #39 - /finalizar-compra/
Mi cuenta: #25839 - /mi-cuenta/
Términos y condiciones: #28621 - /terminos-y-condiciones-de-uso/

### Theme ###

Name: Astra
Version: 3.7.9 (la actualización a la versión 3.7.10 está disponible)
Author URL: https://wpastra.com/about/?utm_source=theme_preview&utm_medium=author_link&utm_campaign=astra_theme
Child Theme: ? – Si estás modificando WooCommerce en un tema padre que no has creado personalmente
te recomendamos utilizar un tema hijo. Ver: Cómo crear un tema hijo

WooCommerce Support: ?

### Templates ###

Overrides: –

### Memberships ###

Restriction mode:: Hide content only
Public content:: –
Excluded from discounts:: –
Membership plans:: ? No published plans

### Suscripciones ###

WCS_DEBUG: ? No
Subscriptions Mode: ? Activo
Subscriptions Live URL: https://avanzacampus.com
Subscription Statuses: wc-active: 10
wc-expired: 114
wc-pending-cancel: 1
wc-on-hold: 10
wc-cancelled: 39

WooCommerce Account Connected: ? No
Custom Retry Rules: ? No
Custom Retry Rule Class: ? No
Custom Raw Retry Rule: ? No
Custom Retry Rule: ? No
Retries Migration Status: ? Completed
Report Cache Enabled: ? Si
Cache Update Failures: ? 0 fallo

### Configuración de la tienda ###

Country / State: Espa?a — Madrid

### Suscripciones por pasarela de pago ###

PayPal estándar: wc-active: 1
wc-cancelled: 2
wc-expired: 7
wc-pending-cancel: 1

other: wc-cancelled: 24
wc-expired: 88
wc-on-hold: 9

Stripe: wc-active: 9
wc-cancelled: 13
wc-expired: 19
wc-on-hold: 1

### Compatibilidad de pasarelas de pago ###

Stripe: products
refunds
tokenization
add_payment_method
subscriptions
subscription_cancellation
subscription_suspension
subscription_reactivation
subscription_amount_changes
subscription_date_changes
subscription_payment_method_change
subscription_payment_method_change_customer
subscription_payment_method_change_admin
multiple_subscriptions

PayPal estándar: subscriptions
gateway_scheduled_payments
subscription_payment_method_change_customer
subscription_cancellation
subscription_suspension
subscription_reactivation
products
refunds

PayPal Reference Transactions Enabled: ? No

### Action Scheduler ###

Completo: 1.813
Oldest: 2022-03-19 11:00:28 +0100
Newest: 2022-04-19 11:51:07 +0200

Fallida: 1
Oldest: 2020-08-03 09:59:31 +0200
Newest: 2020-08-03 09:59:31 +0200

Pendiente: 11
Oldest: 2022-04-19 17:07:19 +0200
Newest: 2023-03-29 15:10:16 +0200

### Status report information ###

Generated at: 2022-04-19 11:54:33 +02:00

Hi @lauramark

This error usually means that the card used to make the purchase failed to pass SCA authentication. You can read more about SCA authentication here: https://woocommerce.com/posts/introducing-strong-customer-authentication-sca/

Has this happened to one customer only? If so, I’d contact the customer and ask him/her to try placing an order again with a different payment method.

• This reply was modified 2 years, 7 months ago by MayKato.

We’ve not heard back from you in a while, so I’m marking this thread as resolved. If you have further questions, please feel free to open a new topic.