error in sending test email

  • Resolved ghina1

    (@ghina1)


    5 years, 9 months ago

    each time i tried to send a test email from the WP Mail SMTP plugin, I could following error in the browser:

    504 ERROR
    The request could not be satisfied.
    CloudFront attempted to establish a connection with the origin, but either the attempt failed or the origin closed the connection.
    If you received this error while trying to use an app or access a website, please contact the provider or website owner for assistance.
    If you provide content to customers through CloudFront, you can find steps to troubleshoot and help prevent this error by following steps in the CloudFront documentation (https://docs.aws.amazon.com/AmazonCloudFront/latest/DeveloperGuide/http-504-gateway-timeout.html).
    Generated by cloudfront (CloudFront)
    Request ID: sjKHNib-ZUYqYQpvJXDiOP0M8eA6xQghX2slrqXg1ghXdixPaWJLLw==

    how can I solve that and why this error displayed??

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)

  • Hi @ghina1

    504 error might only be temporary due to unusually high traffic to the site. Please wait a little while, and then try sending the test email again.

    If the issue still persists, I would recommend contacting your hosting provider support to determine if there are a firewall or other sorts of configuration that is blocking CloudFront’s access to your origin. In case it helps, here’s more details on the error.

    I hope this helps!

    Hi @ghina1 – We haven’t heard from you in about a week, so I’m going to go ahead and mark this ticket resolved. If you still have questions, though, please feel welcome to continue the conversation.

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘error in sending test email’ is closed to new replies.