Error in sandbox

Hello @ezoulou

Thank you for reaching out to us, we are happy to help you out.

The issue you are facing does not sound like a plugin issue but more like an account configurational issue. This can most likely be resolved via the payment provider’s back end. For this you should review your test account on the Worldline backend page here.
At the top right, you have a group of dots, which contain a link to the “back office.” In the back office, you can go to “Configuration” –> “Payment Methods,” and here, you should be able to review and add/remove payment methods for your test account.

If you can’t find the solution for this issue, I would advise you to go (in the same back office page) to the “Support” –> “Contact” page, which should help you get support on getting your account adjusted for your purpose. Be sure to identify your PSPID and what payment method you are looking to add to this account. The PSPID should be visible on the first link I provided at the beginning of this response, under the “Accounts” drop-down menu.

Please let us know if this helped you towards the solution you need or if you need additional support.

Kind regards,
Joost

Hello @ezoulou

Since I did not hear back from you, I will assume you resolved the issue by looking at the suggested links. If you still have any issues, you can reply to this thread or open a new one.

For now, I will mark this thread as resolved, but don’t hesitate to reach out to us again as we will be here to help!

Kind regards,
Joost

Sorry for answering so late.
Indeed, your solution helped us working it out.
Thanks

@ezoulou thank you for your response.

If you have any questions or suggestions for improving the documentation or the plugin, we’d love to hear your feedback! Feel free to reach out, and if you’ve found our support helpful, we’d greatly appreciate it if you left us a review.

I’m glad we could assist you!

Kind regards,
Joost