Error in removing users’ records

  • Resolved saryvo

    (@sariwo)


    2 years, 2 months ago

    I have over 1,300 removed users in the basket. I can’t definitely remove any user from the basket (delete permanently)

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support Ojoma a11n

    (@geraltrivia)

    Hello there @sariwo ,

    Thank you for reaching out to us.

    I have over 1,300 removed users in the basket. I can’t definitely remove any user from the basket (delete permanently)

    If you cannot delete a subscriber, it means they’re probably added to the WordPress Users list or the WooCommerce Customers list. 

    WordPress Users should be deleted as a User by going to the WordPress dashboard > Users page. 

    Customers added to the WooCommerce Customers list can not be removed from this list or from the MailPoet plugin, unless you delete their order from the WooCommerce plugin. 

    They can be marked as “Unsubscribed” though.

    I hope this helps.

    Have a great day.

Viewing 1 replies (of 1 total)
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