Error in My accout page

Hi there ??

This kind of problem is usually caused by a conflict with your theme or with another plugin.
?
The best way to determine this is to:

• Temporarily switch your theme to Storefront
• Disable all plugins except for WooCommerce
• Repeat the action that is causing the problem

If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.

Before you start

1. First, please make sure you have a good backup in place of your full site and database. Most hosting companies have this included in the subscription, but you could also consider using a service like?Jetpack. If something goes wrong, it’s nice to know that you can restore your site.
2. Second, I would suggest installing a plugin called?Health Check & Troubleshooting. This is a plugin developed by the WordPress community and it allows you to disable plugins without affecting your current site visitors.

I hope that helps!

Hi I followed your instructions to the Tee, but unfortunately it did not work.

Hello @bringingfoodonline ,

If the above didn’t work, could you try testing on another browser and another device?

You could also try refreshing your browser cache. You can refresh your browser cache by following this guide – https://www.refreshyourcache.com/en/home/

Let us know if that helps!

Hiyah,

Yeah that did not work either I deleted cache from chrome, tried different browsers and devices but the same result on all.

This is the link if you would want to have a further look to investigate what might be going on, but thank you so much for your help so far, I appreciate it.

Best Regards.

Hi there!

It will be great if you could share your current System Status Report. You can get it by navigating to the WooCommerce / Status section of your site. Once there, click on the Get system report button and then copy it by clicking on the Copy for support button. Then paste it here in a comment.

### WordPress Environment ###

WordPress address (URL): https://bringingfoodonline.com
Site address (URL): https://bringingfoodonline.com
WC Version: 5.1.0
REST API Version: ? 5.1.0
WC Blocks Version: ? 4.4.3
Action Scheduler Version: ? 3.1.6
WC Admin Version: ? 2.0.2
Log Directory Writable: ?
WP Version: 5.7
WP Multisite: –
WP Memory Limit: 768 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.3.27
PHP Post Max Size: 256 MB
PHP Time Limit: 120
PHP Max Input Vars: 3000
cURL Version: 7.66.0
OpenSSL/1.1.1k-fips

SUHOSIN Installed: –
MySQL Version: 5.7.32-35-log
Max Upload Size: 256 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 5.1.0
WC Database Prefix: uyz_
Total Database Size: 20.60MB
Database Data Size: 18.18MB
Database Index Size: 2.42MB
uyz_woocommerce_sessions: Data: 0.03MB + Index: 0.02MB + Engine InnoDB
uyz_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
uyz_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
uyz_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
uyz_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
uyz_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
uyz_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
uyz_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
uyz_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
uyz_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
uyz_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
uyz_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
uyz_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
uyz_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
uyz_actionscheduler_actions: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
uyz_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
uyz_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
uyz_actionscheduler_logs: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
uyz_bwf_actions: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
uyz_bwf_action_claim: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
uyz_bwf_contact: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
uyz_bwf_contact_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
uyz_bwf_funnelmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
uyz_bwf_funnels: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
uyz_bwf_optin_entries: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
uyz_bwf_wc_customers: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
uyz_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
uyz_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
uyz_e_submissions: Data: 0.02MB + Index: 0.27MB + Engine InnoDB
uyz_e_submissions_actions_log: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
uyz_e_submissions_values: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
uyz_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
uyz_ms_snippets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
uyz_nm_wooconvo: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
uyz_options: Data: 3.08MB + Index: 0.08MB + Engine InnoDB
uyz_postmeta: Data: 11.47MB + Index: 0.22MB + Engine InnoDB
uyz_posts: Data: 2.50MB + Index: 0.06MB + Engine InnoDB
uyz_snippets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
uyz_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
uyz_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
uyz_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
uyz_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
uyz_usermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
uyz_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
uyz_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
uyz_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
uyz_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
uyz_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
uyz_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
uyz_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
uyz_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
uyz_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
uyz_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
uyz_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
uyz_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
uyz_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
uyz_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
uyz_wfacp_stats: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
uyz_wfco_report_views: Data: 0.02MB + Index: 0.05MB + Engine InnoDB

### Post Type Counts ###

attachment: 139
custom_css: 1
customize_changeset: 15
elementor_library: 21
nav_menu_item: 22
page: 24
post: 2
product: 10
revision: 426
shop_coupon: 1
shop_order: 1
wfacp_checkout: 2

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (13) ###

Change Quantity on Checkout for WooCommerce: by Bhavik Kiri – 1.0
Code Snippets: by Code Snippets Pro – 2.14.1
Elementor Pro: by Elementor.com – 3.2.1
Elementor: by Elementor.com – 3.1.4
Essential Addons for Elementor: by WPDeveloper – 4.6.0
Site Kit by Google: by Google – 1.29.0
Preloader Plus: by Massimo Sanfelice | Maxsdesign – 2.2.1
SG Optimizer: by SiteGround – 5.7.20
UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
DavidAnderson – 1.16.53

Checkout Field Editor for WooCommerce: by ThemeHigh – 1.4.6
Booster for WooCommerce: by Pluggabl LLC – 5.3.9
WooCommerce: by Automattic – 5.1.0
Widget Disable: by required – 2.0.0

### Inactive Plugins (4) ###

TC Custom JavaScript: by Tiny Code – 1.2.3
WooCommerce Menu Cart: by Jeremiah Prummer
Ewout Fernhout – 2.9.7

WooCommerce Vendor and Member Conversation [WooConvo]: by Najeeb Ahmad – 6.9
WordPress Starter: by SiteGround – 1.1.3

### Dropin Plugins (1) ###

advanced-cache.php: advanced-cache.php

### Settings ###

API Enabled: ?
Force SSL: –
Currency: GBP (￡)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #5 - /shop/
Cart: ? Page does not contain the [woocommerce_cart] shortcode or the woocommerce/cart block.
Checkout: #7 - /checkout/
My account: #8 - /my-account/
Terms and conditions: ? Page not set

### Theme ###

Name: Sinatra
Version: 1.2.1
Author URL: 
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Overrides: sinatra/woocommerce/cart/cart.php
sinatra/woocommerce/cart/cross-sells.php
sinatra/woocommerce/cart/proceed-to-checkout-button.php
sinatra/woocommerce/checkout/form-checkout.php
sinatra/woocommerce/content-single-product.php
sinatra/woocommerce/product-searchform.php
sinatra/woocommerce/single-product/meta.php
sinatra/woocommerce/single-product/rating.php
sinatra/woocommerce/single-product/tabs/tabs.php

### Action Scheduler ###

Complete: 18
Oldest: 2021-03-17 13:09:29 +0000
Newest: 2021-04-05 16:02:56 +0000

### Status report information ###

Generated at: 2021-04-08 01:37:55 +00:00

Any Update?