Error in funnel display

  • Resolved AudunBK

    (@audunbk)


    3 years, 9 months ago

    Thanks for this free plugin, great idea! My problem is that the funnel doesn’t display correctly, even if I have disabled cache for this page as I thought it might be related to https://docs.starfish.reviews/article/34-w3-total-cache-compatibility The problem is that all the information shows up at once “Excellent! Please Rate us 5-stars …and leave a helpful review. We’re sorry we didn’t meet expectations. How can we do better in the future?” I use the Divi theme.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Matt

    (@silvercolt45)

    @audunbk, thank you for contacting us. I can understand your frustration, There sounds like a problem with the cascading style sheet (CSS) failing to load with the page. Do you have any CSS minification or optimization enabled on any caching plugins? Check also for any settings in these same plugins which move the CSS and JavaScript files to the footer. Sometimes these settings can cause havoc on other plugins like Starfish Reviews.

    I will await your response if any of these suggestions lead you towards a resolution.

    Thread Starter AudunBK

    (@audunbk)

    Thanks for the understanding and the explanation, it was my cache plugin that caused the issue.

Viewing 2 replies - 1 through 2 (of 2 total)
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