Error in Free version involves PRO version

  • Resolved marikamitsos

    (@marikamitsos)


    7 months, 2 weeks ago

    Hello,

    Trying out migration tools for our sites we installed the free version of Duplicator. Made a full backup pre-filling DB_NAME and DB_USER, downloaded the package, unistalled Duplicator – thinking that we removed every trace of it as per settings- optimized our DB, uploaded the package on top of the same, already existing site and kept getting this error: 

    WordPress database error Got error 'repetition-operator operand invalid' from regexp for query SELECT option_name FROM xxxx_options WHERE option_name REGEXP '^_transient_duplicator_(?!pro_)' made by do_action('wp_ajax_delete-plugin'), WP_Hook->do_action, WP_Hook->apply_filters, wp_ajax_delete_plugin, delete_plugins, uninstall_plugin, include_once('/plugins/duplicator/uninstall.php'), DuplicatorLiteUninstall::uninstall, DuplicatorLiteUninstall::removeSettings, DuplicatorLiteUninstall::deleteTransients

    The even stranger thing is that the issue involves the REGEXP '^_transient_duplicator_(?!pro_)'. Any thoughts?

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support mohammedeisa

    (@mohammedeisa)

    Hi @marikamitsos,

    We understand that you’re facing an issue that requires further investigation, and it may involve sharing log files containing sensitive information about your website. Unfortunately, such sharing is not allowed in www.remarpro.com forums for security reasons.

    To ensure your privacy and get the necessary support, kindly contact us through the form on our Contact Us page, and we’ll be more than happy to assist you promptly:

    https://duplicator.com/contact/?form=1

    Looking forward to hearing back from you.

    Thanks!

    Thread Starter marikamitsos

    (@marikamitsos)

    Thank you for the reply.

    The installation is a basic multisite one. Even the theme used is twenty …something.
    Since it is a test site we will not go through the pain of back and forth emailing till it is solved,=. After all it has to do with your PRO version. Sorry
    The important thing here is that you have been made aware of a very annoying issue. It would be nice you were to fix it.
    As for us for the time being, we moved on to another non-problematic solution

    Plugin Support mohammedeisa

    (@mohammedeisa)

    Hi?@marikamitsos,

    I’m sorry for the inconvenience you encountered with Duplicator and that you decided to use another plugin.

    However, if you decide to investigate this issue, please don’t hesitate to contact us through this form and we will do our best to help you.

    Thanks!

    Plugin Support mohammedeisa

    (@mohammedeisa)

    Hi @marikamitsos,

    I’m closing this support topic for inactivity. Please don’t hesitate to contact us in a Support Topic if you need any help with Duplicator.

    Thanks! 

Viewing 4 replies - 1 through 4 (of 4 total)
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