Error in first step

Here is woocomerce status:

` WordPress Environment</p> <p class=””>WordPress address (URL): https://covisualdesign.com<br>Site address (URL): https://covisualdesign.com<br>WC Version: 8.6.1<br>REST API Version: ? 8.6.1<br>WC Blocks Version: ? 11.8.0-dev<br>Action Scheduler Version: ? 3.7.1<br>Log Directory Writable: ?<br>WP Version: 6.4.3<br>WP Multisite: –<br>WP Memory Limit: 512 MB<br>WP Debug Mode: –<br>WP Cron: ?<br>Language: en_US<br>External object cache: – Server Environment</p> <p class=””>Server Info: Apache<br>PHP Version: 8.2.16<br>PHP Post Max Size: 256 MB<br>PHP Time Limit: 30<br>PHP Max Input Vars: 1000<br>cURL Version: 8.6.0<br>OpenSSL/1.1.1w</p> <p class=””>SUHOSIN Installed: –<br>MySQL Version: 5.7.44<br>Max Upload Size: 256 MB<br>Default Timezone is UTC: ?<br>fsockopen/cURL: ?<br>SoapClient: ?<br>DOMDocument: ?<br>GZip: ?<br>Multibyte String: ?<br>Remote Post: ?<br>Remote Get: ? Database</p> <p class=””>WC Database Version: 8.6.1<br>WC Database Prefix: wp_<br>Total Database Size: 249.57MB<br>Database Data Size: 115.00MB<br>Database Index Size: 134.57MB<br>wp_woocommerce_sessions: Data: 0.08MB + Index: 0.02MB + Engine InnoDB<br>wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_woocommerce_order_itemmeta: Data: 0.11MB + Index: 0.03MB + Engine InnoDB<br>wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine 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0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_gla_shipping_rates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_gla_shipping_times: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_itsec_bans: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_itsec_dashboard_events: Data: 0.00MB + Index: 0.01MB + Engine MyISAM<br>wp_itsec_dashboard_lockouts: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_itsec_distributed_storage: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_itsec_fingerprints: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_itsec_firewall_rules: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_itsec_geolocation_cache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_itsec_lockouts: Data: 0.00MB + Index: 0.01MB + Engine MyISAM<br>wp_itsec_logs: Data: 1.65MB + Index: 0.13MB + Engine MyISAM<br>wp_itsec_mutexes: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_itsec_opaque_tokens: Data: 0.00MB + Index: 0.01MB + Engine MyISAM<br>wp_itsec_temp: Data: 0.06MB + Index: 0.07MB + Engine MyISAM<br>wp_itsec_user_groups: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_itsec_vulnerabilities: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_itsec_webauthn_credentials: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_itsec_webauthn_users: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_jetpack_sync_queue: Data: 0.01MB + Index: 0.01MB + Engine MyISAM<br>wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_options: Data: 5.08MB + Index: 0.20MB + Engine InnoDB<br>wp_pmxi_files: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_pmxi_hash: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_pmxi_history: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_pmxi_images: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_pmxi_imports: Data: 0.03MB + Index: 0.00MB + Engine MyISAM<br>wp_pmxi_posts: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_pmxi_templates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_postmeta: Data: 101.64MB + Index: 130.58MB + Engine InnoDB<br>wp_posts: Data: 2.52MB + Index: 0.55MB + Engine InnoDB<br>wp_termmeta: Data: 0.08MB + Index: 0.06MB + Engine InnoDB<br>wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_term_relationships: Data: 0.14MB + Index: 0.08MB + Engine InnoDB<br>wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_usermeta: Data: 0.06MB + Index: 0.03MB + Engine InnoDB<br>wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>wp_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine InnoDB<br>wp_wc_admin_note_actions: Data: 0.05MB + Index: 0.02MB + Engine InnoDB<br>wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_wc_orders: Data: 0.02MB + Index: 0.11MB + Engine InnoDB<br>wp_wc_orders_meta: Data: 0.06MB + Index: 0.14MB + Engine InnoDB<br>wp_wc_order_addresses: Data: 0.02MB + Index: 0.06MB 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MyISAM<br>wp_wpmailsmtp_debug_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_wpmailsmtp_tasks_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_yoast_indexable: Data: 0.50MB + Index: 0.14MB + Engine MyISAM<br>wp_yoast_indexable_hierarchy: Data: 0.02MB + Index: 0.05MB + Engine MyISAM<br>wp_yoast_migrations: Data: 0.00MB + Index: 0.01MB + Engine MyISAM<br>wp_yoast_primary_term: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_yoast_seo_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM Post Type Counts</p> <p class=””>acf-field: 150<br>acf-field-group: 7<br>attachment: 1841<br>customize_changeset: 1<br>nav_menu_item: 70<br>page: 15<br>post: 8<br>product: 725<br>revision: 298<br>shop_coupon: 7<br>shop_order_placehold: 17<br>wp_global_styles: 1<br>wp_navigation: 1<br>wpcf7_contact_form: 2 Security</p> <p class=””>Secure connection (HTTPS): ?<br>Hide errors from visitors: ? Active Plugins (13)</p> <p class=””>Advanced Custom Fields PRO: by WP Engine – 6.2.7<br>Afterpay Gateway for WooCommerce: by Afterpay – 3.8.4<br>Contact Form 7: by Takayuki Miyoshi – 5.8.7<br>Contact Form CFDB7: by Arshid – 1.2.6.8<br>GTM4WP – A Google Tag Manager (GTM) plugin for WordPress: by Thomas Geiger – 1.20<br>Google Listings and Ads: by WooCommerce – 2.6.0<br>Site Kit by Google: by Google – 1.121.0<br>Solid Security Pro: by SolidWP – 8.2.0<br>Search Regex: by John Godley – 3.0.8<br>WooCommerce Square: by WooCommerce – 4.5.1<br>WooCommerce: by Automattic – 8.6.1<br>Yoast SEO: by Team Yoast – 22.1<br>WP Mail SMTP: by WP Mail SMTP – 3.11.1 Inactive Plugins (3)</p> <p class=””>Jetpack: by Automattic – 13.1.3<br>Redirection: by John Godley – 5.4.2<br>W3 Total Cache: by BoldGrid – 2.7.0 Must Use Plugins (1)</p> <p class=””>SSO: by Garth Mortensen<br>Mike Hansen – 0.4 Settings</p> <p class=””>API Enabled: –<br>Force SSL: –<br>Currency: USD ($)<br>Currency Position: left<br>Thousand Separator: ,<br>Decimal Separator: .<br>Number of Decimals: 2<br>Taxonomies: Product Types: external (external)<br>grouped (grouped)<br>simple (simple)<br>variable (variable)</p> <p class=””>Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)<br>exclude-from-search (exclude-from-search)<br>featured (featured)<br>outofstock (outofstock)<br>rated-1 (rated-1)<br>rated-2 (rated-2)<br>rated-3 (rated-3)<br>rated-4 (rated-4)<br>rated-5 (rated-5)</p> <p class=””>Connected to Woo.com: –<br>Enforce Approved Product Download Directories: ?<br>HPOS feature screen enabled: ?<br>HPOS feature enabled: ?<br>Order datastore: Automattic\WooCommerce\Internal\DataStores\Orders\OrdersTableDataStore<br>HPOS data sync enabled: – WC Pages</p> <p class=””>Shop base: #54 – /shop/<br>Cart: #55 – /cart/<br>Checkout: #56 – /checkout/<br>My account: #57 – /my-account/<br>Terms and conditions: ? Page not set Theme</p> <p class=””>Name: Covisual<br>Version: 1.0.0<br>Author URL: https://marketingepic.com/<br>Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme<br>WooCommerce Support: ? Templates</p> <p class=””>Overrides: covisual/woocommerce/archive-product.php<br>covisual/woocommerce/cart/cart-empty.php<br>covisual/woocommerce/cart/cart-item-data.php<br>covisual/woocommerce/cart/cart.php<br>covisual/woocommerce/checkout/form-checkout.php<br>covisual/woocommerce/content-product.php<br>covisual/woocommerce/content-single-product.php<br>covisual/woocommerce/myaccount/form-login.php<br>covisual/woocommerce/myaccount/my-account.php<br>covisual/woocommerce/order/order-details-customer.php<br>covisual/woocommerce/single-product/add-to-cart/simple.php<br>covisual/woocommerce/single-product/product-attributes.php<br>covisual/woocommerce/single-product/product-image.php version 3.5.1 is out of date. The core version is 7.8.0<br>covisual/woocommerce/single-product/product-thumbnails.php<br>covisual/woocommerce/single-product/related.php<br>covisual/woocommerce/single-product/tabs/description.php<br>covisual/woocommerce/single-product/title.php<br>covisual/woocommerce/taxonomy-product-cat.php</p> <p class=””>Outdated Templates: ?</p> <pre class=”wp-block-code”><code> Learn how to update</code></pre> <p class=””>Square</p> <p class=””>Environment: Production<br>Tokenization Enabled: –<br>Debug Mode: Off Admin</p> <p class=””>Enabled Features: activity-panels<br>analytics<br>product-block-editor<br>coupons<br>core-profiler<br>customer-effort-score-tracks<br>import-products-task<br>experimental-fashion-sample-products<br>shipping-smart-defaults<br>shipping-setting-tour<br>homescreen<br>marketing<br>mobile-app-banner<br>navigation<br>onboarding<br>onboarding-tasks<br>product-variation-management<br>product-virtual-downloadable<br>product-external-affiliate<br>product-grouped<br>product-linked<br>remote-inbox-notifications<br>remote-free-extensions<br>payment-gateway-suggestions<br>shipping-label-banner<br>subscriptions<br>store-alerts<br>transient-notices<br>woo-mobile-welcome<br>wc-pay-promotion<br>wc-pay-welcome-page</p> <p class=””>Disabled Features: customize-store<br>minified-js<br>new-product-management-experience<br>product-pre-publish-modal<br>settings<br>async-product-editor-category-field</p> <p class=””>Daily Cron: ? Next scheduled: 2024-02-29 17:06:12 -07:00<br>Options: ?<br>Notes: 75<br>Onboarding: completed Action Scheduler</p> <p class=””>Complete: 1,801<br>Oldest: 2024-01-29 14:28:34 -0700<br>Newest: 2024-02-28 14:06:43 -0700</p> <p class=””>Failed: 25<br>Oldest: 2024-01-04 10:20:42 -0700<br>Newest: 2024-02-28 14:05:47 -0700</p> <p class=””>Pending: 5<br>Oldest: 2024-02-29 01:20:25 -0700<br>Newest: 2024-03-06 12:02:46 -0700 Status report information</p> <p class=””>Generated at: 2024-02-28 14:07:10 -07:00<br>`

Hi @retlawmarketing,

Regarding the Jetpack error, it seems your Jetpack account is connected to another site or has a wrong URL, so you’ll have to fix it. Please try to download and install it from here. Then, kindly follow the instructions detailed in the thread linked here.

Edit: thank you for the System Status Report. Can you please make sure the URL for your site on Jetpack is correctly set as https://covisualdesign.com/? Including the HTTPS.

All the best,
Omar

• This reply was modified 9 months ago by omarfpg a11n.

Hi there ?? ,

We haven’t heard from you in a while, so I’m going to mark this as resolved. Feel free to start a new thread if you have any more questions.

All the best,
Omar