Error in “Export Revenue and Donation Stats”

  • Resolved zayedibn

    (@zayedibn)


    2 years, 3 months ago

    https://prnt.sc/W86f9cIvjlFC

    Hello, I get this error in the plugin tools option. I have also checked settings after deactivating all the plugins and changing the current theme. but still, the error is visible. also, there is no issue with my WordPress installation and the hosting.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Rick Alday

    (@mrdaro)

    Hi @zayedibn

    We’ve been able to replicate this error – I have donations to export but there is no way to get that tool to work (so far). Because of that, we’ve created a bug report in our feedback site. You can vote, provide additional details, or track the progress of the feedback here: https://feedback.givewp.com/bug-reports/p/export-revenue-and-donation-stats-throws-a-fatal-error

    Our feedback site is designed to be the single source for all updates on particular issues. If any movement has happened, it will be displayed there for both the public and our team internally.

    If specific feedback only has a handful of votes, that influences the priority we place on it. The more votes, the faster things get worked on!

    I’ve added this ticket to the internal commenting system so that you’ll be notified when there’s a fix. I don’t have a timeline or workaround for this at the moment.

    Plugin Contributor Ben Meredith

    (@benmeredithgmailcom)

    Hi @zayedibn

    We set about fixing this problem only to find that it’s no longer replicable, so apparently some other update to GiveWP has resolved things. If you’re still seeing an error, we’ll need specific steps to replicate the problem, and we’re happy to hop on fixing it.

    Have a great day!

Viewing 2 replies - 1 through 2 (of 2 total)
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