• Resolved rohit58

    (@rohit58)


    I’m not able to export the order report.

    If we download the report in xls for 3 month it shows an error as
    <p>There has been a critical error on your website.</p><p>Learn more about debugging in WordPress.</p>

    but it will be able to download reports for 1 or 2 months.
    Can you please help me with this?

Viewing 5 replies - 1 through 5 (of 5 total)
  • Thread Starter rohit58

    (@rohit58)

    There is any limitation for the same?

    Hello @rohit58!

    I’m not able to export the order report.
    If we download the report in xls for 3 month it shows an error as
    <p>There has been a critical error on your website.</p><p>Learn more about debugging in WordPress.</p>

    I believe you are using some plugins to export your order data. If so then what is the name of that plugin?

    If you are using default funtion to export oder then please do a conflict test and see if order exporting process works or not?

    Here is how to do a conflict test: https://docs.woocommerce.com/document/how-to-test-for-conflicts/

    Thread Starter rohit58

    (@rohit58)

    No, I’m not using any plugin for exporting order reports.
    I used the woocommerce in build option.

    Mirko P.

    (@rainfallnixfig)

    Hi there,

    For better understanding, can you confirm the steps you take to export order reports? Also, can you send us a screenshot of the error?

    I recommend https://snipboard.io for easily sharing screenshots – please follow the instructions on that page, then paste the URL in this thread.

    Let’s see if there is an error on the WooCommerce Logs. Kindly provide us the following:

    • System Status: You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.
    • Fatal Error Log: Share a copy of any fatal error log found under WooCommerce > Status > Logs (if available).

    Thanks!

    Mirko P.

    (@rainfallnixfig)

    Hi there,

    It’s been a while since we last heard from you, so I’m marking this thread as resolved.

    Hopefully, you’ve been able to resolve this, but we’ll be here if and/or when you are ready to continue.

    Cheers.

Viewing 5 replies - 1 through 5 (of 5 total)
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