Error in email sending, again

  • Resolved murklan

    (@murklan)


    1 year, 8 months ago

    Hello!

    I’ve had problems with sending from time to time and I can’t figure out what the cause is. I’m using Icegram Express 5.5.14 free version. I’ve used both WP mail and PHP mail in the setting. I’m not exceeding my web host sending limits. I’m using an external cron service and that seems to be working.

    In the log from Icegram ig_es_email_sending… I get an error after some emails have been sent;

    2023-03-12T09:20:36+00:00 INFO Start Sending Email Using PHP Mail
    2023-03-12T09:20:36+00:00 INFO Email Sent Successfully Using PHP Mail
    2023-03-12T09:20:37+00:00 INFO Start Sending Email Using PHP Mail
    2023-03-12T09:20:37+00:00 ERROR [Error in Email Sending] : [email protected] Error: Could not instantiate mail function.
    2023-03-12T09:20:37+00:00 ERROR Error in Email Sending
    2023-03-12T09:20:37+00:00 ERROR Could not instantiate mail function.

    I can however manually send the rest by clicking the yellow arrow icon on the ‘Report’ page. But I have to keep clicking it until all is sent. And that is not a good option for me.

    What can be the reason for the errors? What can I do? Last time it was that some email addresses created a error (the yahoo ones) and then the plugin stopped sending. Deleting those addresses solved this (and then I think you updated the plugin so that is not stopping sending after an error).

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Contributor Shubhanshu Kandani

    (@shubhanshukandani)

    Hi @murklan!

    Thank you for getting in touch with us! Hope you’re doing well.

    Referring to the above information, the issue you have mentioned is not caused by the plugin. As the plugin seems to be working fine, but the email-sending functionality is missing according to the error.

    Icegram Express plugin triggers email sending, but email sending is dependent on the mailer. In your case, the mailer is discarding emails or blocking email sending.

    Hence I would recommend you to contact your hosting provider and share the error information with them. There are many other reasons why it may stop, such as the reputation of the domain, the content of the email, the sending server, the sending limit, etc.

    By asking them, we can figure out what is causing the problem on your site.

    Waiting for your input.

    Thanks a lot!

    Thread Starter murklan

    (@murklan)

    Hello and thank you for the fast reply.

    I understand that the errors might come from the hosting provider, but there are still some parts of the problem that has to do with the plugin. I think.

    For example, that the plugin stops sending the rest when an error har occured. As I wrote I can keep sending the queue if I keep clicking the send icon on the report-page.

    Plugin Contributor Shubhanshu Kandani

    (@shubhanshukandani)

    Hi @murklan ,

    So to confirm the issue further. I will need some more information.

    We have a private support channel here. Could you please reach out to us there? Further communication will continue there.

    Please mention this thread URL while contacting us.

    Let us know if you have any further queries.

    Happy to support you!

    Plugin Contributor Shubhanshu Kandani

    (@shubhanshukandani)

    Hello?@murklan,

    I wanted to check in with you regarding the inquiry you had the other day. Was it resolved? Do you need any additional help? I’d be happy to assist you in any case.

    Waiting for your confirmation.

    Thank you!

    Thread Starter murklan

    (@murklan)

    Hello and good that you checked in.

    At the moment is is working again. I think one part is that the webhost I’m using has a spam-filter that blocks my emails from being send if they have to many links (but I can’t get them to give me more info on that).

    So for now I’m happy.

    Plugin Contributor Shubhanshu Kandani

    (@shubhanshukandani)

    Hi?@murklan,

    Thanks for your confirmation.?I hope you’re doing well.

    Awesome! Ping me whenever you need any assistance, and we’re always available here to support you.

    Stay safe & healthy.

Viewing 6 replies - 1 through 6 (of 6 total)
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