Error in checkout

Hi @sparesonwheels

A 500 Internal Server Error is generally caused by problems with the server, website plugins, or themes. It can result from incorrect PHP version, memory limit issues, corrupted files, or faulty theme or plugin.?

First, let’s check your logs. So please, provide us the following:

• System Status: You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.
• Error log: share a copy of the fatal error log found under WooCommerce > System Status > Logs (if available)

Thank you!

Hello,

I have a similiar problem. When going to checkout page

https://dev.wellalimentare.it/pagamento/

I get critical error for exhausting resources. I have 768M set, should more than enough.

the logs of today is a long list of these two:

2023-08-30T17:01:17+00:00 CRITICAL Allowed memory size of 805306368 bytes exhausted (tried to allocate 268435464 bytes) in /home/gcezqpnk/dev.wellalimentare.it/wp-includes/formatting.php alla riga 241 2023-08-30T17:07:50+00:00 CRITICAL Allowed memory size of 805306368 bytes exhausted (tried to allocate 239292496 bytes) in /home/gcezqpnk/dev.wellalimentare.it/wp-includes/blocks.php alla riga 1171

I’m getting mad. I spent the all day trying to understand what’s going on. Please Help!

` WordPress Environment

WordPress address (URL): https://dev.wellalimentare.it
Site address (URL): https://dev.wellalimentare.it
WC Version: 8.0.3
REST API Version: ? 8.0.3
WC Blocks Version: ? 10.6.6
Action Scheduler Version: ? 3.6.1
Log Directory Writable: ?
WP Version: 6.3.1
WP Multisite: –
WP Memory Limit: 768 MB
WP Debug Mode: ?
WP Cron: ?
Language: it_IT
External object cache: – Server Environment

Server Info: LiteSpeed
PHP Version: 8.1.21
PHP Post Max Size: 256 MB
PHP Time Limit: 300
PHP Max Input Vars: 100000
cURL Version: 8.2.1
OpenSSL/1.1.1u

SUHOSIN Installed: –
MySQL Version: 10.6.14-MariaDB-cll-lve-log
Max Upload Size: 256 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ? Database

WC Database Version: 8.0.3
WC Database Prefix: wpnk_
Dimensione totale database: 60.49MB
Dimensione dati database: 44.36MB
Dimensione indice database: 16.13MB
wpnk_woocommerce_sessions: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wpnk_woocommerce_api_keys: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wpnk_woocommerce_attribute_taxonomies: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
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wpnk_woocommerce_order_items: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wpnk_woocommerce_order_itemmeta: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wpnk_woocommerce_tax_rates: Dati: 0.02MB + indice: 0.06MB + motore InnoDB
wpnk_woocommerce_tax_rate_locations: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wpnk_woocommerce_shipping_zones: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
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wpnk_icl_string_packages: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
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wpnk_icl_string_status: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wpnk_icl_string_translations: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wpnk_icl_string_urls: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wpnk_icl_translate: Dati: 1.52MB + indice: 0.13MB + motore InnoDB
wpnk_icl_translate_job: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wpnk_icl_translations: Dati: 0.11MB + indice: 0.30MB + motore InnoDB
wpnk_icl_translation_batches: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wpnk_icl_translation_downloads: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wpnk_icl_translation_status: Dati: 1.52MB + indice: 0.02MB + motore InnoDB
wpnk_links: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wpnk_options: Dati: 5.33MB + indice: 0.14MB + motore InnoDB
wpnk_opt_properties_float: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wpnk_postmeta: Dati: 15.33MB + indice: 2.78MB + motore InnoDB
wpnk_posts: Dati: 10.36MB + indice: 0.27MB + motore InnoDB
wpnk_redirection_404: Dati: 0.02MB + indice: 0.05MB + motore InnoDB
wpnk_redirection_groups: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wpnk_redirection_items: Dati: 0.02MB + indice: 0.09MB + motore InnoDB
wpnk_redirection_logs: Dati: 0.02MB + indice: 0.05MB + motore InnoDB
wpnk_sib_model_contact: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wpnk_sib_model_country: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wpnk_smush_dir_images: Dati: 0.02MB + indice: 0.05MB + motore InnoDB
wpnk_termmeta: Dati: 0.06MB + indice: 0.06MB + motore InnoDB
wpnk_terms: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wpnk_term_relationships: Dati: 0.06MB + indice: 0.05MB + motore InnoDB
wpnk_term_taxonomy: Dati: 0.05MB + indice: 0.03MB + motore InnoDB
wpnk_usermeta: Dati: 0.16MB + indice: 0.09MB + motore InnoDB
wpnk_users: Dati: 0.02MB + indice: 0.05MB + motore InnoDB
wpnk_user_registration_sessions: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wpnk_wc_admin_notes: Dati: 0.11MB + indice: 0.00MB + motore InnoDB
wpnk_wc_admin_note_actions: Dati: 0.08MB + indice: 0.02MB + motore InnoDB
wpnk_wc_category_lookup: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wpnk_wc_customer_lookup: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wpnk_wc_download_log: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wpnk_wc_orders: Dati: 0.02MB + indice: 0.11MB + motore InnoDB
wpnk_wc_orders_meta: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wpnk_wc_order_addresses: Dati: 0.02MB + indice: 0.06MB + motore InnoDB
wpnk_wc_order_coupon_lookup: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wpnk_wc_order_operational_data: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wpnk_wc_order_product_lookup: Dati: 0.02MB + indice: 0.06MB + motore InnoDB
wpnk_wc_order_stats: Dati: 0.02MB + indice: 0.05MB + motore InnoDB
wpnk_wc_order_tax_lookup: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wpnk_wc_product_attributes_lookup: Dati: 0.05MB + indice: 0.02MB + motore InnoDB
wpnk_wc_product_download_directories: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wpnk_wc_product_meta_lookup: Dati: 0.02MB + indice: 0.09MB + motore InnoDB
wpnk_wc_rate_limits: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wpnk_wc_reserved_stock: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wpnk_wc_tax_rate_classes: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wpnk_wc_webhooks: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wpnk_woocommerce_payplug_lock: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wpnk_wpfm_backup: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wpnk_wpforms_payments: Dati: 0.02MB + indice: 0.14MB + motore InnoDB
wpnk_wpforms_payment_meta: Dati: 0.02MB + indice: 0.05MB + motore InnoDB
wpnk_wpforms_tasks_meta: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wpnk_wpmailsmtp_debug_events: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wpnk_wpmailsmtp_tasks_meta: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wpnk_wpr_rocket_cache: Dati: 0.05MB + indice: 0.05MB + motore InnoDB
wpnk_wpr_rucss_used_css: Dati: 0.02MB + indice: 0.09MB + motore InnoDB
wpnk_wp_phpmyadmin_extension__errors_log: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wpnk_yith_wcwl: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wpnk_yith_wcwl_lists: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wpnk_yoast_indexable: Dati: 1.36MB + indice: 0.39MB + motore InnoDB
wpnk_yoast_indexable_hierarchy: Dati: 0.08MB + indice: 0.08MB + motore InnoDB
wpnk_yoast_migrations: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wpnk_yoast_primary_term: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wpnk_yoast_seo_links: Dati: 0.05MB + indice: 0.03MB + motore InnoDB
wpnk_yoast_seo_meta: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wpnk_ywdpd_exclusion_list_table: Dati: 0.02MB + indice: 0.03MB + motore InnoDB Post Type Counts

acf-field: 178
acf-field-group: 26
attachment: 792
br_product_filter: 5
custom_css: 1
cwginstocknotifier: 1
elementor_library: 18
insaporitori: 60
nav_menu_item: 44
oembed_cache: 3
page: 30
post: 1
prodotti: 4
product: 72
product_variation: 5
revision: 10
ricette: 34
ricette_cosnumer: 1
shop_coupon: 1
shop_order: 6
shop_order_refund: 1
user_registration: 1
wafs: 2
wp_global_styles: 1
wpforms: 1
yith_wcan_preset: 2
ywdpd_discount: 7 Security

Secure connection (HTTPS): ?
Hide errors from visitors: ? Active Plugins (31)

Query Monitor: by John Blackbourn – 3.13.1
WPML Multilingual CMS: by OnTheGoSystems – 4.6.5
WPML SEO: by OnTheGoSystems – 2.1.0
Advanced Custom Fields Multilingual: by OnTheGoSystems – 2.0.5
Advanced Custom Fields PRO: by WP Engine – 6.2.0
All-in-One WP Migration Unlimited Extension: by ServMask – 2.50
All-in-One WP Migration: by ServMask – 7.78
Back In Stock Notifier for WooCommerce | WooCommerce Waitlist Pro: by codewoogeek – 4.0.1
Classic Editor: by Contributori WordPress – 1.6.3
Yoast Duplicate Post: by Enrico Battocchi & Team Yoast – 4.5
Dynamic.ooo - Dynamic Content for Elementor: by Dynamic.ooo – 2.11.0
Dynamic Visibility for Elementor: by Dynamic.ooo – 5.0.6
Elementor Pro: by Elementor.com – 3.15.1
Elementor: by Elementor.com – 3.15.3
Intuitive Custom Post Order: by hijiri – 3.1.4.1
Kadence WooCommerce Email Designer: by Kadence WP – 1.5.11
Payplug per WooCommerce: by Payplug – 2.6.1
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YITH WooCommerce Dynamic Pricing and Discounts Premium: by YITH – 3.4.0 Dropin Plugins (2)

advanced-cache.php: advanced-cache.php
db.php: Query Monitor Database Class (Drop-in) Settings

API Enabled: –
Force SSL: –
Currency: EUR (€)
Currency Position: left
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: –
HPOS feature screen enabled: –
HPOS feature enabled: –
Order datastore: WC_Order_Data_Store_CPT
HPOS data sync enabled: – WC Pages

Shop base: #1222 - /negozio/
Carrello: ? La pagina non contiene lo shortcode [woocommerce_cart] o il blocco woocommerce/cart.
Pagamento: #2913 - /pagamento/
Il mio account: #1229 - /mio-account/
Termini e condizioni: #1231 - /condizioni-generali-vendita/ Theme

Name: Hello Elementor Child
Version: 1.0.1
Author URL: https://elementor.com/
Child Theme: ?
Parent Theme Name: Hello Elementor
Parent Theme Version: 2.8.1
Parent Theme Author URL: https://elementor.com/?utm_source=wp-themes&utm_campaign=author-uri&utm_medium=wp-dash
WooCommerce Support: ? Templates

Overrides: – WooCommerce PayPal Payments

Onboarded: ?
Shop country code: IT
WooCommerce currency supported: ?
Advanced Card Processing available in country: ?
Pay Later messaging available in country: ?
Webhook status: –
PayPal Vault enabled: –
ACDC Vault enabled: –
Logging enabled: –
Reference Transactions: –
Used PayPal Checkout plugin: –
Tracking enabled: ? Admin

Enabled Features: activity-panels
analytics
product-block-editor
coupons
core-profiler
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: minified-js
new-product-management-experience
product-variation-management
settings
async-product-editor-category-field

Daily Cron: ? Next scheduled: 2023-08-31 09:33:53 +02:00
Options: ?
Notes: 172
Onboarding: skipped Action Scheduler

Completato: 1.568
Oldest: 2023-07-31 10:57:32 +0200
Newest: 2023-08-30 19:15:04 +0200

Operazione non riuscita: 33
Oldest: 2023-03-31 10:08:02 +0200
Newest: 2023-08-30 14:36:42 +0200

In attesa: 3
Oldest: 2023-08-30 19:20:04 +0200
Newest: 2023-08-31 15:04:15 +0200 Status report information

Generated at: 2023-08-30 19:17:11 +02:00
`

Hi @marcie73

I have a similiar problem. When going to checkout page. I get critical error for exhausting resources. I have 768M set, should more than enough.

From what I understand, you’re running into a critical error due to resource exhaustion when you try to navigate to the checkout page, even though you’ve set aside 768M. It sounds like your logs are pointing to an issue with memory size exhaustion. I can see how this can be frustrating and I’m here to help!

In order to provide you with the best possible assistance, I kindly request you start a ?? new topic in our support forum. This is in line with our ?? forum’s best practices and allows us to focus on your specific issue. It also makes it easier for other users who might be facing the same problem to find and learn from the discussion.

In your new topic, could you please provide as much detail as possible? Things like the exact error message you’re encountering, the steps you’re following when the error pops up, and any other relevant information will help us identify and solve your problem more efficiently.

Thank you for your understanding and cooperation. We look forward to assisting you further on the new topic.

Thank you Tamrat! I opened a new topic.

Hi @marcie73

I opened a new topic.

Thanks for your swift reply and for taking the initiative to open a new topic on our support forum. This action is indeed the most effective way to ensure that your concern receives the focused attention it needs.

Rest assured, we will promptly follow up on your new topic. In the meantime, feel free to add any extra information or updates about your issue to your topic.

Thank you for your patience and understanding. We’re committed to helping you resolve this issue as quickly as possible.