error in changing username and password after editing the table prefix

Hi, did you create a database backup? Please check the following documentation how-to-take-a-database-backup-using-the-all-in-one-wp-security-plugin. Let me know if this helps you.

Regards

the probleem isnt with the database i made the website working again but the thing is why am i getting those error when the table prefix are properly changed and the table prefix is also added in the config file

Hi,

i made the website working again

That is very strange, because if the website is working again as you mentioned above, why are you still getting a database error? How many databases have you created for the one site? Also, what did you do to fix the database issue to get your site running again? Can you provide a step by step explanation of your solution please.

Thank you

the website was working but as mentioned i forgot the admin URL after that i zipped the plugin folder and deleted the plugin folder and the wp-admin URL started working again that made the website working i mean the admin login page

but as i forgot the admin username and password i tried to change it from softaculous but i got this error https://prnt.sc/qfufyd my point is if the website is working properly why did i get this error?

and there is only 1 database for that website and i made no changed to the database except from the admin username and password which is not the issue

the issue is if the table prefix is changed properly and it has been changed in the config file why am i getting this https://prnt.sc/qfufyd error?

Hi, the error message is related to your admin username which is incorrect. In other words it does not exist. What ever changes you have made to your database are not correct even though your website is running again.

This is beyond the scope of this support forum because we only help with our plugin. Your issue is related to your database. Maybe you should open up a support ticket in a different support area. I am sure someone will be able to assist you further.

Sometimes it is much easy and quicker to restore the site from a backup rather than spend hours trying to troubleshoot a complex database issue like yours. In my humble opinion.

Kind regards

• This reply was modified 4 years, 11 months ago by mbrsolution.

no, it’s not related to my admin username and i already told you I haven’t made any changes to the database except the admin username and password (which is not a big thing to do)
I think it’s like as we added a table prefix to the database which is the work of your plugin now sofataculous is not able to communicate with the same database. you should work on it.

Hi,

I think it’s like as we added a table prefix to the database which is the work of your plugin now sofataculous is not able to communicate with the same database. you should work on it.

If you think it is the database prefix, can you check your wp-config.php file to see what table prefix has been entered in $table_prefix = 'wp_';?

Thank you