Error in calculation of fees for custom orders all gateways

  • Resolved germario

    (@germario)


    10 months ago

    Hi there! Whenever we are creating an order manually and adding a product, to then create a payment link, the customer/ we are receiving this error alert upon opening the customer payment page “An error occurred in the calculation of fees for your selected payment gateway.” – It then says “Invalid Order.” Upon deactivation of the plugin, everything runs smoothly. Why could that be? Thank you!

    • This topic was modified 10 months ago by germario.
Viewing 1 replies (of 1 total)
  • Plugin Support komal-maru

    (@komal-maru)

    Hi @germario,

    I’ve made an attempt to reproduce the reported issue where an error is displayed when opening the Customer payment page for the manual order and selecting a payment gateway during the checkout process by the customer.

    However, I was unsuccessful in replicating this problem, as the fees/discounts are being successfully added from our plugin on the checkout page, without encountering any errors. You can review the screenshots of the test results here: https://prnt.sc/XaISHMwaSzMf , https://prnt.sc/uUpO5Tr9yMmu

    Could you please provide screenshots of the plugin setup? This information will assist me in attempting to replicate the issue on our end.

    Additionally, I recommend creating a ticket by contacting us at ‘support at tychesoftwares dot com’ so that we can engage in more detailed communication about this issue.

Viewing 1 replies (of 1 total)
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