Error in accessing question bank

Hi Sutirtha Datta,

This issue will get resolved in the upcoming plugin updates.

Regards,
sumit

your new Version 8.0 is unable to solve the problem ………..

still, I can’t access question bank category which has more questions

Hi Sutirtha Datta,

Can you please update QSM to 8.0.2 and then check. Let me know if you still face the same issue.

Regards,
sumit

yes it updated – QSM to 8.0.2
It’s using too much RAM space when loading. I have 8GB ram but it’s using almost 95% then its crashes.
For those categories which have more questions.

I don’t understand, why text questions use so much RAM ??
I don’t have graphical questions or questions with photos

Hi Sutirtha Datta,

Can you please share the screencast of the issue with the latest version of QSM? That will help us to identify the issue.

Regards,
sumit

https://drive.google.com/file/d/1KoVqnp3vTFKSyail-NL1M0HIhGkfWv2D/view?usp=sharing

follow this link ……

Please solve the problem …….. there are 2-3 category which have more questions …. and I cant access those

Hi Sutirtha,

I need to discuss this with my development team. Hopefully, I will get back to you with the solution.

Regards,
Sumit

Hi Sutirtha,

I am using the Chrome browser to access my QSM staging website.

After opening up the question bank and accessing the category on my staging website, the task manager in my Chrome browser is showing only 84.8MB of Memory Footprint

Screenshot: https://i.ibb.co/rZYJgcy/Screen-Shot-2022-07-02-at-10-50-48-PM.png

84.8MB is much lesser than 1GB ( 1000MB ), I do not think there is anything wrong with the plugin.

The question bank does not load all questions at once, by default it loads 20 questions at a time.

I request you to change the Option-> Items per page in question bank pagination to a lower number and see if it helps.

Screenshot: https://i.ibb.co/k5ZfkMj/Screen-Shot-2022-07-02-at-11-05-24-PM.png

I request you to please follow the below-given points, which should free up memory on your computer, and see if it works for you.

1) Please use Chrome as a browser.

2) Disable all extensions that are not in use.

3) Close all other tabs and use only one tab.

4) Clear browser history.

5) Close all other applications on your computer

Regards,
sumit

Hi Sutirtha,

We haven’t heard back from you in a while, is your issue resolved, or still facing the same issue please confirm.

Regards,
sumit