Error HTTP 500

Hello @evelynebonzon

Internal server errors (error 500) are often caused by plugin or theme function conflicts, so if you have access to your admin panel, try deactivating all plugins. If you don’t have access to your admin panel, try manually resetting your plugins (no Dashboard access required). If that resolves the issue, reactivate each one individually until you find the cause.

If that does not resolve the issue, try switching to the Twenty Sixteen theme to rule-out a theme-specific issue. If you don’t have access to your admin panel, access your server via SFTP or FTP, or a file manager in your hosting account’s control panel, navigate to /wp-content/themes/ and rename the directory of your currently active theme. This will force the default theme to activate and hopefully rule-out a theme-specific issue.

If that does not resolve the issue, it’s possible that a.htaccessrule could be the source of the problem. To check for this, access your server via SFTP or FTP, or a file manager in your hosting account’s control panel, and rename the .htaccess file. If you can’t find a .htaccess file, make sure that you have set your SFTP or FTP client to view invisible files.

If you weren’t able to resolve the issue by either resetting your plugins and theme or renaming your .htaccess file, we may be able to help, but we’ll need a more detailed error message. Internal server errors are usually described in more detail in the server error log. If you have access to your server error log, generate the error again, note the date and time, then immediately check your server error log for any errors that occurred during that specific time period. If you don’t have access to your server error log, ask your hosting provider to look for you.

Hope this will help.

Thanks

• This reply was modified 7 years, 8 months ago by wbcomdesigns.

Hi,

I don’t have access to my admin panel.

How do I manually reset my plugins without dashboard access ?

Do you mean you don’t have access to your WordPress admin panel or your Hosting provider’s hosting panel?

exactly

Which one ??

I have access to none, that’s why I am completely blocked.

And my provider tells me that the problem is not on their side but on wordpress side.

I asked my provider to give me the log content. I hope they can do it and quite promptly.

The hosting providers should give you access to their control panel regardless of any issue you face on WordPress. If they don’t, they should provide you with FTP details to use your own tools.

Hi,

my provider gave the information for FTP access. I was then able to find what was the problem: it’s the plugin eshop that I use since many years which is not compatible with WP 4.8.
I removed this plugin and I am now able to access to my admin panel and update my website.

Many thanks for your help, the problem is now solved.

Best regards