Error going to paypal

This is a PayPal message and could be an issue with your paypal account or could be an issue with the data that is being submitted to paypal.

In the first instance, use your browser development tools to view the console log. PayPal normally logs a fairly clear error message to the console log.

Hi,

I have actually tested with your live form. So please delete the 3 or 4 unpaid registrations that are named ‘test test’.

I can not find any issue with the submitted data.

Have you tried and set up sandbox account – if it works with a sandbox and not your account then the issue is with your paypal account.

You may also see that error if Encrypted Website Payments set to ON in your paypal account. Setting it to OFF will resolve the issue. This setting can be adjusted from within your PayPal account by following these steps:

(1) From your PayPal account, hover over the cog in the upper right corner of the screen and click Account Settings
(2) On the next screen, click Website Payments on the lower left
(3) On the right side of the screen, click Update next to “Website preferences”
(4) Make sure the option under “Encrypted website payments” is set to OFF

Also, is your paypal account new? If your new account isn’t fully setup or if PayPal locked it down you may see this error. Please reach out to PayPal to confirm your account is in good standing and there are no problems.

Thanks for looking into that.

Unfortunately, I’m doing this for an association and I do not have access to the PayPal account. Until I can sit down with the person who does control the account, I can’t do those steps to fix things from that end. But I should note the account has been in existence for quite a long time now.

I’ve also tested it with my own PayPal account which I’ve been using for years and it failed with that as well.

But I should note that another event plugin – that isn’t nearly as good from a feature perspective – works fine with the official Paypal account for the Association.

So it would seem that whatever Quick Event Manager is sending doesn’t work directly with PayPal at this time. At least without changing settings in PayPal.

PS. it didn’t work in Sandbox either

Thank you so much for diligent testing.

It does sound, though I manually inspected the data going to PayPal that something is tripping it up.

I have a theory, I’ll test that, after that it will be down to replicating as much of your settings ( screen shots of settings is good ) to see if I can replicate.

I’ll advise soon.

OK

What do you have in payments -> currency code

Yep I have got it – should have spotted it but probably the same reason you missed it ( sorry another unpaid test test attendee to delete )

cmd: _xclick
item_name: xxxxxxxxxxxxxxxxxxxxxxxxx
business: xxxxxxxx
bn: quickplugins_SP
return: xxxxxxxxxxxxxxxxx
cancel_return: hxxxxxxxxxxxxxxxxxxx
currency_code: CAN    <------------------------------ should be CAD
item_number: xxxxxxxxxxxxxxxxxxx
quantity: 1
amount: 30
custom: xxxxxxxxxxxxxxxxxxxx

Currency code for Canadian Dollars is CAD not CAN

Change it and all should be good.

Ideally there should be validation at input – I’ll add that to the development list

Hahaha. Perfect, thank you for figuring it out.