Error found, the prompt is as follows

Hi TheSia,

Are you using any other plugins on the site? If yes, could deactivate them and then reactivate them one by one and see if this solves the issue.

Sorry for the late response, looking forward to your reply.

Hi Meserlian,

Since we haven’t heard from you for a while. I’ll go ahead and close this ticket. If you face any problems in the future. Feel free to open a new support thread.

Thanks

https://api.getwemail.io/v1/settings/general 401 Unauthorized+ –
WeDevs\W\C\A\Api->get()
wp-content/plugins/wemail/includes/Core/Api/Api.php:229
WeDevs\W\C\S\Settings->get()
wp-content/plugins/wemail/includes/Core/Settings/Settings.php:24
WeDevs\W\F\FormOptIn->__construct()
wp-content/plugins/wemail/includes/FrontEnd/FormOptIn.php:23
WeDevs\W\F\FrontEnd->__construct()
wp-content/plugins/wemail/includes/FrontEnd/FrontEnd.php:14
WeDevs\W\WeMail->init()
wp-content/plugins/wemail/includes/WeMail.php:324
do_action(‘init’)
wp-includes/plugin.php:478
Plugin: wemail 5 0.8009
Total: 1

Error message as above

Hi TheSia,

Did you try the troubleshooting method I suggested? Also, I replied to your email.

Note: Do not share any login credential information in public support threads.

Thank You

I’ve tried it, it doesn’t work, so share the login information.
Thank you. I replied to your email

@ashiquzzaman While I know you have the best of intentions, it’s forum policy that you not ask users for admin or server access. Users on the forums aren’t your customers, they’re your open source collaborators, and requesting that kind of access can put you and them at high risk.

If they are paying customers (such as people who bought a premium service/product from you) then by all means, direct them to your official customer support system. But in all other cases, you need to help them here on the forums.

Thankfully are other ways to get information you need:

• Ask the user to install the Health Check plugin and get the data that way.
• Ask for a link to the https://pastebin.com/ or https://gist.github.com log of the user’s web server error log.
• Ask the user to create and post a link to their phpinfo(); output.
• Walk the user through enabling WP_DEBUG and how to log that output to a file and how to share that file.
• Walk the user through basic troubleshooting steps such and disabling all other plugins, clear their cache and cookies and try again (the Health Check plugin can do this without impacting any site vistors).
• Ask the user for the step-by-step directions on how they can reproduce the problem.

You get the idea.

We know volunteer support is not easy, and this guideline can feel needlessly restrictive. It’s actually there to protect you as much as end users. Should their site be hacked or have any issues after you accessed it, you could be held legally liable for damages. In addition, it’s difficult for end users to know the difference between helpful developers and people with malicious intentions. Because of that, we rely on plugin developers and long-standing volunteers (like you) to help us and uphold this particular guideline.

When you help users here and in public, you also help the next person with the same problem. They’ll be able to read the debugging and solution and educate themselves. That’s how we get the next generation of developers.

Hello @jdembowski,

Thank you for taking the time and explaining the support forum rules. I will make sure to follow them on future tickets.

Thank You