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  • Resolved Nur Islam

    (@nurjoyislam)


    4 years, 10 months ago

    Hi,
    I have moved my website to a new domain. The icegram Email Subscriber is asking for a server password(the wp-admin folder is password protected). Please check this link for the screenshot.

    I have password-protected the wp-admin folder from hosting. It is asking the same password. In the previous domain it was working fine with the password-protected wp-admin folder.

    The page I need help with: [log in to see the link]

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  • Hello,

    We’re sorry for not responding in a timely bound fashion.

    I’ve had a quick conversation with our development team about the prompt to authenticate.

    They said that the password alert being asked seems to coming from the server security system and we do not ask for authentication as shown in the screenshot (for Email Subscribers or our other plugins).

    We request you to consult with your webhost and let us know if you need any additional information. We’ll be happy to assist you.

    • This reply was modified 4 years, 10 months ago by vaksupport.
Viewing 1 replies (of 1 total)
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