Error following the last update

Could you please provide a link to your site? That is the only way I’ll be able to figure out what is happening on your site.

Thanks!

Hey, I’m having trouble with DNT after update.

The ticker made before update is still functioning on the site, but is not visible in the admin area. I can add and save new tickers, but none of the editing buttons work. I see the green buttons for Ticker Type, Ticker Mode, and Global Settings, none of these are clickable and the windows to edit don’t show up.

Thanks for your help!

Sites affected are in the same multi-site network:
instituezenleadership.org (homepage ticker working, but formatting is off, not editable in admin)
focusleadership.com (not functioning at all)

Are you referring to WP 4.5 update? Or an update to this plugin? I’m going to assume the WP 4.5 update.

This is most likely due to a javascript error occurring in your dashboard from another plugin or your theme. I’m hearing quite a few issues from themes due to the fact that WP 4.5 is loading a newer version of jQuery. If your theme or another plugin is creating a javascript error that is most likely the cause of your issues as javascript is needed to create the admin functionality.

Please run through this article to figure out where the issue is coming from https://metaphorcreations.ticksy.com/article/1483/ . Be sure to keep Ditty News Ticker active and also be sure to test a default theme like twentyfifteen.

I am seeing one issue on the focusleadership.com site. You have javscript tags inside of other javascript tags:

<script type="text/javascript"><div id="fb-root"></div>
<script>(function(d, s, id) {
  var js, fjs = d.getElementsByTagName(s)[0];
  if (d.getElementById(id)) return;
  js = d.createElement(s); js.id = id;
  js.src = "//connect.facebook.net/en_US/sdk.js#xfbml=1&version=v2.3";
  fjs.parentNode.insertBefore(js, fjs);
}(document, 'script', 'facebook-jssdk'));</script></script>

I believe this should look lke:

<div id="fb-root"></div>
<script>(function(d, s, id) {
  var js, fjs = d.getElementsByTagName(s)[0];
  if (d.getElementById(id)) return;
  js = d.createElement(s); js.id = id;
  js.src = "//connect.facebook.net/en_US/sdk.js#xfbml=1&version=v2.3";
  fjs.parentNode.insertBefore(js, fjs);
}(document, 'script', 'facebook-jssdk'));</script>

It’s possible you have similar issues on your other sites, in addition to other errors.

Thanks for the quick update. I have not upgraded to WP 4.5 yet, this is an issue with a recent version of Ditty News Ticker. I first noticed 2 updates back, but may have been earlier.

That JS script has been deleted, no longer needed. Cleared cache and reloaded site, still having the same issue. None of the functions in the edit admin work.

When I edit or add a new ticker, I see the three black and green menu boxes for Shortcode, Direct Function and the toggle underneath with Ticker Type, Mode, and Global settings. None of the buttons in this box are active except “more extensions” which opens a new tab.

I don’t see any of the windows to edit ticks or configure the ticker.

Any other ideas to try? Thanks!

Have run through this article yet? https://metaphorcreations.ticksy.com/article/1483/ (make sure to keep Ditty News Ticker active. Also make sure you activate a default theme to rule out your current theme)

If none of those buttons are working, then there is a javascript error happening on the page.

Running through the article above is the only way to pinpoint where the error may be coming from. Once you target the source of the error you can proceed from that point.

I was having an issue with DNT not working on my site, and the issue was with DIVI theme. I had to update my theme to the most recent version and now everything works again.