Error: Fill in the required fields (name, email).

  • Resolved cjuni

    (@cjuni)


    4 years, 5 months ago

    I am the site administrator and I am logged in to the wordpress panel, but when I send a comment this error happens.
    When I use WP’s standard commenting system, I can comment normally.

Viewing 14 replies - 1 through 14 (of 14 total)
  • Plugin Support Fotis

    (@fstat)

    Hi there,

    Are you using any other comment plugins? There are a few anti-spam and comment-enhancing plugins that can interfere with Jetpack comments.

    Also, can you please let me know your site’s address so I can have a closer look?

    Plugin Support darnelldibbles

    (@darnelldibbles)

    Hi there,

    I know a fresh install has helped with this issue before. Would you be able to try the following exact steps for me for a completely fresh reinstallation?

    • From the wp-admin dashboard of your site, please go to Jetpack > Dashboard > Connections > Manage site connection from your left-hand menu.
    • Click the “Disconnect” button. If it’s already disconnected, you can skip to the next step.
    • Deactivate your Jetpack plugin by heading to Plugins > Installed Plugins and finding “Jetpack by WordPress.com.”
    • Completely uninstall Jetpack.
    • Reinstall the newest version of Jetpack.
    • Deactivate all of your plugins.
    • Activate only Jetpack.
    • Back in Jetpack > Dashboard > Connections > Manage site connection, Click the “Set up Jetpack” button and continue through the approval process.

    Please let me know the results of this troubleshooting and we can go from there. Thanks!

    Thread Starter cjuni

    (@cjuni)

    Hi!
    I did all the steps, but unfortunately that didn’t solve the problem.

    Plugin Support darnelldibbles

    (@darnelldibbles)

    Thanks for the attempt. If disabling plugins doesn’t help, it may be the theme. Temporarily switch your theme to a WordPress default theme like Twenty Nineteen. Then try to reproduce the issue again. If it works, then you know it’s a problem with the theme, and you can reach out to the theme developer for a fix.

    Have you always received this error, or was there an update that you remember that may have caused it?

    Thread Starter cjuni

    (@cjuni)

    Hello! I disabled all plugins and used the Twenty Twenty theme, and the problem was not solved.

    Plugin Support Fotis

    (@fstat)

    Is this happening with your account or with any other logged-in user that tried to leave a comment?

    Thread Starter cjuni

    (@cjuni)

    with my account

    Plugin Contributor James Huff

    (@macmanx)

    Sorry, to confirm, you said “I disabled all plugins and used the Twenty Twenty theme, and the problem was not solved.”

    Do you mean the problem continues now even with Jetpack deactivated?

    Thread Starter cjuni

    (@cjuni)

    I disabled all plugins, except Jetpack.

    Plugin Support Fotis

    (@fstat)

    In your profile page (Users > Profile) does the email field have your email address?

    Thread Starter cjuni

    (@cjuni)

    Sure.

    Plugin Support Fotis

    (@fstat)

    Do you get the same error when you make the name and email fields optional? Go to Settings > Discussion and uncheck the Comment author must fill out name and email option.

    Thread Starter cjuni

    (@cjuni)

    No. But, I don’t want anonymous comments on my website.
    When i uncheck the Comment author must fill out name and email option, i’m identified as anonymous, even when logged in.

    Plugin Contributor James Huff

    (@macmanx)

    Would you please contact us via https://jetpack.com/contact-support/?rel=support so we can take a closer look?

Viewing 14 replies - 1 through 14 (of 14 total)
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