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Hi @davidgimenez!

Sorry to hear you are having issues with orders being deleted. Can you please confirm what version of WooCommerce you updated to?

Can you please also let us know if you have enabled “High performance order storage” option via WooCommerce>Settings>Advanced/Features/Data storage for orders? If so, have you had it enabled prior to updating your site?

HI @davidgimenez! As Julia mentioned, it would be helpful if we could have more details about your issue, like the version you updated to.

It would also be helpful if you could share with us the System Status Report, but please feel free to remove any sensitive details there. So far I couldn’t reproduce your issue with 500+ products and after trying out several other settings. Additional details will help us discover the root cause of your issue. Thanks!

“Data storage for orders” is disabled and the version I updated of WooCommerce is 8.1.0, the orders and users were not deleted but more than 550 products disappeared, also comments more than 1000 also entries more than 400, 60 products also disappeared tutor lms

Hello @rodelgc, what more exactly are you asking me to share with you that I don’t understand… isn’t there some private way for me to send you access so that you can review it?

WordPress Environment

WordPress address (URL):
Site address (URL):
WC Version: 8.1.0
REST API Version: ? 8.1.0
WC Blocks Version: ? 10.9.3
Action Scheduler Version: ? 3.6.2
Log Directory Writable: ?
WP Version: 6.3.1
WP Multisite: –
WP Memory Limit: 1 GB
WP Debug Mode: –
WP Cron: –
Language: es_ES
External object cache: – Server Environment

Server Info: LiteSpeed
PHP Version: 7.4.33
PHP Post Max Size: 1 GB
PHP Time Limit: 300
PHP Max Input Vars: 500
cURL Version: 7.86.0
OpenSSL/1.1.1s

SUHOSIN Installed: –
MySQL Version: 5.7.31
Max Upload Size: 1 GB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ? Database

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WC Database Prefix: wp_
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Secure connection (HTTPS): ?
Hide errors from visitors: ?

advanced-cache.php: advanced-cache.php Settings

API Enabled: –
Force SSL: ?
Currency: USD ($)
Currency Position: left
Thousand Separator: .
Decimal Separator: .
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Taxonomies: Product Types: bundle (bundle)
external (external)
grouped (grouped)
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variable (variable)

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Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: –
HPOS feature screen enabled: –
HPOS feature enabled: –
Order datastore: WC_Order_Data_Store_CPT
HPOS data sync enabled: – WC Pages

Base de la tienda: #108050 -
Carrito: #155298 -
Finalizar compra: #78115 -
Mi cuenta: #155286 - Theme

Name: Storefront
Version: 4.5.2
Author URL: https://woocommerce.com/
Child Theme: ? – Si estás modificando WooCommerce en un tema padre que no has creado personalmente
te recomendamos utilizar un tema hijo. Ver: Cómo crear un tema hijo

WooCommerce Support: ? WC Vendors Pro

Theme compatability: -
Pro Dashboard Page: ? -Tu página Dhasboard Pro no se puede ajustar a tu página de Dashboard libre. Presione aquí para cambiar .
Feedback form page: ? Las calificaciones de Vendedor no funcionarán sin este conjunto de páginas. Haga clic aquí para configurar la página.
Vendedor Shop Permalink: - vendedores Templates

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shipping-setting-tour
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settings
async-product-editor-category-field

Daily Cron: ? Next scheduled: 2023-09-13 19:12:19 +02:00
Options: ?
Notes: 14
Onboarding: completed Action Scheduler

Canceled: 144
Oldest: 2023-08-14 09:57:56 +0200
Newest: 2023-09-12 23:54:37 +0200

Complete: 1.622
Oldest: 2023-08-14 09:48:40 +0200
Newest: 2023-09-13 00:46:24 +0200

Failed: 2.519
Oldest: 2023-05-12 01:51:24 +0200
Newest: 2023-09-12 23:50:11 +0200

Pending: 8
Oldest: 2023-09-13 09:20:58 +0200
Newest: 2023-10-13 00:35:27 +0200 Status report information

Generated at: 2023-09-13 08:36:38 +02:00
`

Hello @davidgimenez,

Sorry to know the last update caused your products to disappear.

All of your WooCommerce data, including products, orders, taxonomies, and more, is stored in your database. Therefore, updating the plugin should not delete any of this data.

Even if you uninstall WooCommerce, the database tables will remain intact unless you specifically add a constant in your wp-config file to remove them.

I noticed that you removed the active plugins section from your system status. Could you please try disabling all plugins except for WooCommerce and let us know if the products are still missing?

Additionally, please check if there are any fatal errors in the WooCommerce > Status > Logs that date back to when this issue started.

Link to image: https://d.pr/i/AnGUky

Look forward to hearing back from you.

We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.