Error: Failed to create interstitial state

  • Resolved mmeadpond

    (@mmeadpond)


    1 year, 1 month ago

    For some reason, I’m getting redirected to the signin page, or I generate an error: Failed to create interstitial state.

    When I try to generate a new password to the site, it recycles the signin form, and warns me that the new password I had received seconds ago, was outdated.

    I’ve disabled the plugin ‘better-wp-security’ as a user had that warning from their plugin, 2 years, 2 months ago.

    I’ve tried signing into the site using an incognito window, tried clearing cache and cookies, but nothing seems to be working.

    The Hosting Company can sign in. They tell me to wait awhile after restarting my computer. They’ve cleared their server cache.

    Any suggestions are welcomed.

    kind regards, M Mead.


    • This topic was modified 1 year, 1 month ago by mmeadpond.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support chandelierrr

    (@shanedelierrr)

    Hi @mmeadpond, do you still get the error after your host has cleared the cache? If so, can you please try opening the /wp-admin URL on a new browser tab, and see if you can sign in?

    Thread Starter mmeadpond

    (@mmeadpond)

    Thank you for your info and help. Nothing like that worked. I spent about three hours with support on my hosting service trying options.

    What I discovered, after sharing a chat with the hosting site–was there was a corrupted options database.
    Steps to discovery:
    Using FTP I edited the wp-config file to say
    define( ‘WP_DEBUG’, true );
    define( ‘WP_DEBUG_LOG’, true );

    just above the
    /* That’s all, stop editing! Happy publishing. */
    line.

    It generated a log I found that said

    WordPress database error: [Got error 28 from storage engine]
    >>and searching again, I found:
    Mysql error “28 from storage engine” – means “not enough disk space“.

    I turned the define lines back to
    define( ‘WP_DEBUG’, false );
    define( ‘WP_DEBUG_LOG’, false );

    Then, armed with that info, I shared with the hosting company the backed up sql database.

    It works now.

    Lesson learned: regular, scheduled backups saved my day–and if completely stuck, create a debug log.

    Thanks, again!

    Plugin Support chandelierrr

    (@shanedelierrr)

    Hi @mmeadpond, I’m so glad you’ve found out the cause of the error and resolved it. I agree that creating regular backups of your sites will save you from headaches!

    I’ll go ahead and mark this post resolved. Please don’t hesitate to open a new support ticket, and we’d be happy to assist.?

    Thanks!

Viewing 3 replies - 1 through 3 (of 3 total)
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