Error: Failed to copy files.

  • Resolved adelmonaco

    (@adelmonaco)


    4 years ago

    Hi there

    We have an account with wptimecapsule and I came with some issues when trying to produce a staging website. The error I came across is:

    Error: Failed to copy files.
    As the error message suggests, WPTC plugin is unable to copy some files on a certain amount of time. You will experience this problem when your server has prolonged files copying process.
    To fix this problem, reduce the value of Files cloning limit by a few hundred.
    Source: https://docs.wptimecapsule.com/article/35-how-to-fix-internal-staging-failures

    I am aware that the solution is to adjust the settings on WP Time Capsule, but I can’t find the settings you are referring to.

    FYI, we have been using our own Backup system, so that is why the backup hasn’t been activated yet. We don’t need that service, but if that is a limitation to adjust the settings, please let me know.

    I can’t see the rest of the settings that are shown on your doc page, so do we need to use a backup to be able to adjust the settings? We have already created a stage website with a different domain.

    I logged in into our account in WP Time Capsule, and I clicked the ‘settings’ tab, and I don’t see them either. (Attached print screen for reference)

    How do I adjust the settings? or how do I adjust settings of the host server to increase the file copying process? Any advice is appreciated

    Please can you respond as soon as possible as I don’t want to edit the live website and I need to perform changes soon?

    Thank you for your support

    Adriana del Monaco-Shepherd

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Author WPTimeCapsule

    (@wptimecapsule)

    Hi,

    ?Thank you for taking the time to reach out to us here. You need to complete the initial setup of the WPTC plugin to access the settings page.
    Please temporarily connect to any one of your cloud storage, say Dropbox, and exclude all the files, folders and DB tables from the Initial Setup page and complete the setup.
    ?Now you will be able to go to the Settings page to increase the File copy processing limit.
    ?
    Kindly give this a try and let us know if you encounter any difficulties or need assistance further.

    Cheers!

Viewing 1 replies (of 1 total)
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