Error – Existing Customers Updating Billing Address

  • Resolved Caitlin McDonald

    (@caitlinsocial)


    1 year, 4 months ago

    We are having an issue where existing customers with payment methods stored in Authorize.net are unable to update their billing address from the checkout page of our woocommerce shop.

    They currently go to the checkout, select their saved payment method, and then update the billing address to their new address. The card then declines because the new address entered in the billing address field does not get sent to authorize.net. We then log into our authorize.net account and manually update the customer’s address and the order processes without issue.

    Is there a way the customer can update their billing address from their WooCommerce account?

    Please advise and thank you!

    Caitlin

Viewing 1 replies (of 1 total)
  • Plugin Author cardpaysolutions

    (@cardpaysolutions)

    Hi Caitlin,

    We looked into this and Authorize.Net does not allow us to pass in a new billing address with a transaction that is using a stored profile.

    We also looked at the “Payment methods” section of the customer “My Account” page and there is not an easy solution there either. The default Woo functionality does not allow the customer to Edit existing payment methods. The customer would have to update the billing address on the “Addresses” tab and then go to payment methods and add a new payment method and key in the card info again. They could then delete the old payment method that had the old billing address.

    Sorry, but there is not much we can do here.

    Thanks.

Viewing 1 replies (of 1 total)
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