Error establishing a database connection

  • Hi guys,

    Since updating to 3.6.1, we are at times experiencing database error messages on https://www.ultimateteam.co.uk, more specifically:

    – Fatal error: Cannot use object of type W3_Config as array in /customers/9/a/e/ultimateteam.co.uk/httpd.www/forum/includes/functions.php on line 3883

    and

    – Error establishing a database connection

    After speaking to my host, we established the problem was that the theme was not compatible with the latest version of WordPress and that I should contact the theme creator. After contacting the theme creator, I was told that it was an easy fix and had to give over my WordPress Admin login details and FTP login details (something which I was unwilling to do). I said that I would be happily guided through the process to fix the issue, but was told again to give over the details.

    So my questions are; does anyone know how to fix this and also is this normal procedure having to give over these details for a fix?

    Any help would be much appreciated..

    Thanks,
    Mark.

Viewing 5 replies - 1 through 5 (of 5 total)

  • What theme are you using? Where did you download it from? We only support themes downloaded from www.remarpro.com here.

    Thread Starter Mark

    (@markc07)

    Hi Emsi, the theme is Game Up Single Pro. Is there anyway you can help fix the issue?

    I’m sorry but as you appear to be using a commercial theme, you need to seek support from the theme’s developer/vendor. We do not support commercial products here.

    Thread Starter Mark

    (@markc07)

    Ok,

    If no one has any idea on how to fix the issue, can you tell me if it’s normal procedure for your theme developer to ask for WordPress Login Details and FTP Login details to fix the issue?

    Thanks

    Yes – perfectly normal.

Viewing 5 replies - 1 through 5 (of 5 total)
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