Error en Suma y resta de productos en el carrito, no actualiza

  • Resolved merugroup

    (@merugroup)


    3 months ago

    Necesito ayuda para solucionar problema con el carrito si le a?ado productos y si quiero cambiar la cantidad del producto (suma y resta) no me actualiza el precio total ni tampoco visualizo correctamente la pagina principal del carrito.. mas sin embargo en la barra superior del icono si veo que suma y resta.

    Ejemplo coloque ese producto vale 1960 sin iva y 2332 con iva le a?adi 3 más para totalizar 4 y se sigue viendo como si hay uno solo mientras que el icono superior si me dice que tengo 4 productos en carrito y que el total es 7840 sin iva de igual manera si agrego otro tipo de producto nisiquiera lo puedo visualizar y en el icono de arriba si me hace la suma.. tengo todo actualizado cambie incluso el tema y no me soluciona

    The page I need help with: [log in to see the link]

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  • Plugin Support ckadenge (woo-hc)

    (@ckadenge)

    Hi @merugroup,

    Thank you for reaching out.

    I understand you’re experiencing issues with the cart not updating correctly when you adjust the quantity of products. You’ve also mentioned that you have all plugins updated and even tried changing the theme, but the issue persists.

    I tried adding some items to cart and was able to replicate the issue from my end.

    As a first step to troubleshoot the issue further, please follow the instructions below :

    • Clear all transients under?WooCommerce > Status > Tools
    • Have your host purge the site/server cache

    Should the issue persist, you can deactivate all active plugins in your store?and only have WooCommerce as the active plugin to see if this issue persists?

    I’d recommend cloning your site to a staging environment and performing the tests described in this?guide?without modifying your live site or impacting customers. Many hosts provide staging facilities, so it’s worth checking in with them. It’s also possible to do it using the free?WP Staging?plugin.

    Let us know how this goes.

Viewing 1 replies (of 1 total)
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