Error: email address already in use

  • Resolved altimac

    (@altimac)


    4 years, 7 months ago

    Hi, we are using your plugin and also purchased the Affiliates Manager WooCommerce Coupons Integration plugin. When users register to become an affiliate, and they are not already “regular” WordPress users, the registration form registers them to be approved, but the form returns an error to the user that “the email address is already in use,” so they do not think that they have been registered successfully. WordPress 5.4.1, PHP 7.3.x. Thanks!

    The page I need help with: [log in to see the link]

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Support mbrsolution

    (@mbrsolution)

    Hi, can you confirm these users have not already registered in your site using other means?

    Thank you

    Thread Starter altimac

    (@altimac)

    Yes, I tested myself with three different addresses that are not users in ine WordPress admin, and none of the three registrants who signed up over the past few days were WordPress users either. I assumed that was the problem but it wasn’t. If you go to https://collegescoops.com/affiliate-home/ and register you will see it shows that your address is already registered, even though it does register you and will send you a confirmation that your status needs to be approved.

    Plugin Support mbrsolution

    (@mbrsolution)

    Thank you for providing more information. I have submitted a message to the developers to investigate further your issue.

    Thank you

    Plugin Author affmngr

    (@affmngr)

    @altimac, Please use the contact form on our site so we can investigate this issue: https://wpaffiliatemanager.com/contact/

    Thread Starter altimac

    (@altimac)

    Thank you, I have just done that. Appreciate the quick response.

    Plugin Author affmngr

    (@affmngr)

    @affmngr, For some reason the page was loading twice for a single submission. That’s what’s caused the issue.

    I’m having the exact same issue. You submit the form and it throws the error that the email is already in use. When i check the e-mail box, the welcome email is in there, and in the back end the new account is created. But it throws this error every time.

    What was the fix?

    Plugin Author affmngr

    (@affmngr)

    This seems to happen when yoast seo and site origin page builder are both active and the affiliate registration page contains the siteorigin shortcode instead of the actual registration page shortcode.

    Hi, there.

    @affmngr I don’t use Yoast plugin and have exactly the same issue.

    You said the problem can be a reload for a single submission.
    What can we do to solve this problem?

Viewing 9 replies - 1 through 9 (of 9 total)
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