Error Email

  • Hello!

    I have a problem with the plugin. The automated email responses dont work, and when a user buy a membership, doesnt receive anything.

    This is a problem because I need to send an email with instructions on every purchase and it seems that the user hasnt bought anything.

    I have read that version 4.1.2 does not have this problem. You can inform me if your technical team has already solved this error.

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support Imran – WPMU DEV Support

    (@wpmudev-support9)

    Hello @sebas22

    I trust you’re doing well!

    I am afraid in this current version the Subscription – Completed with payment message is not sending emails. It will be fixed in the next plugin’s update, which is currently in QA for testing. Please keep an eye on the feature plugin’s releases to update the plugin.

    Have a good day and take care!

    Cheers,
    Nastia

    Thread Starter sebas22

    (@sebas22)

    Hello Nastia,
    Thanks for your reply, the last update was 11 months ago, could you give me some estimate?
    Another question, could replace the current plugin folder with version 4.1.2 to update the plugin to that version they say in the forum that works well, you have proof of it.
    If I replace the plugin folder I will lose the configuration of my plans, send email text, settings, etc. Or it will only be updated to that version and I will not have problems of loss of information and configuration.
    Thank.

    Plugin Support Amin – WPMU DEV Support

    (@wpmudev-support2)

    hello @sebas22 ,

    I’m afraid we don’t have any ETA for the new version.

    If I replace the plugin folder I will lose the configuration of my plans, send email text, settings, etc. Or it will only be updated to that version and I will not have problems of loss of information and configuration.

    Changing files will not remove the settings of the plugin (option and settings are kept in the database). You can override the file on the FTP and settings will stay the same.

    kind regards,
    Kasia

    Thread Starter sebas22

    (@sebas22)

    Kasia the version of the payment plugin is to say the professional version also has this same problem that does not send mail? If the pro version worked well I would be willing to buy it.

    Plugin Support Amin – WPMU DEV Support

    (@wpmudev-support2)

    Hello @sebas22,

    Pro version was recently released to GitHub, so it’s free https://github.com/wpmudev/membership-2 – you can try it.

    kind regards,
    Kasia

    Just so everyone knows:

    The Membership 2 plugin is no longer supported (according to the WPMUDEV website).

    I had a support question a couple of weeks ago, and I been told there would be an update that would fix my issue, but then WPMUDEV instead stopped supporting the plugin.

    I understand that there are good business reasons why WPMUDEV would stop supporting a plugin, but I think it is worth explaining to any WP users still using the plugin (or thinking of installing it) that they are on their own if there is a bug.

    Plugin Support Imran – WPMU DEV Support

    (@wpmudev-support9)

    Hello @commontater

    Hope you’re doing well!

    We have shared in a previous thread a fix for the reported bug, please see it here.

    We have stopped further development for the plugin, although we still continue providing support. You can find a full article on this page here.

    Hope this helps!

    Cheers,
    Nastia

Viewing 7 replies - 1 through 7 (of 7 total)
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