Error during payment process. Please try again.

  • Resolved Stefan

    (@crusader445)


    1 year ago

    Good day,

    I use Woocommerce and have had the problem for about 1-2 weeks that I get the error during checkout: “Error during the payment process. Please try again.”. Stripe and bill payment are enabled. There is a delayed conclusion of the contract (order is checked before the contract is concluded).
    Does anyone know where the error is? Here is the error log.
    Thank you

    Error during payment process. Please try again.

    Screenshot: https://ibb.co/HrdGWfh

    2023-11-03T08:05:42+00:00 CRITICAL Uncaught TypeError: call_user_func_array(): Argument #1 ($callback) must be a valid callback, class WC_GZDP_Contract_Helper does not have a method “default_order_status” in /home/www/3ddruckmuenchen/wp-includes/class-wp-hook.php:310 Stack trace: #0 /home/www/3ddruckmuenchen/wp-includes/plugin.php(205): WP_Hook->apply_filters(‘pending’, Array) #1 /home/www/3ddruckmuenchen/wp-content/plugins/woocommerce/includes/data-stores/abstract-wc-order-data-store-cpt.php(347): apply_filters(‘woocommerce_def…’, ‘pending’) #2 /home/www/3ddruckmuenchen/wp-content/plugins/woocommerce/includes/data-stores/abstract-wc-order-data-store-cpt.php(88): Abstract_WC_Order_Data_Store_CPT->get_post_status(Object(WC_Order)) #3 /home/www/3ddruckmuenchen/wp-content/plugins/woocommerce/includes/data-stores/class-wc-order-data-store-cpt.php(102): Abstract_WC_Order_Data_Store_CPT->create(Object(WC_Order)) #4 /home/www/3ddruckmuenchen/wp-content/plugins/woocommerce/includes/class-wc-data-store.php(186): WC_Order_Data_Store_CPT->create(Object(WC_Order)) #5 /home/www/3ddruckmuenchen/wp-content/plugins/woocommerce/includes/abstracts/abstract-wc-order.php(214): WC_Data_Store->create(Object(WC_Order)) #6 /home/www/3ddruckmuenchen/wp-content/plugins/woocommerce/includes/class-wc-order.php(252): WC_Abstract_Order->save() #7 /home/www/3ddruckmuenchen/wp-content/plugins/woocommerce/includes/class-wc-checkout.php(449): WC_Order->save() #8 /home/www/3ddruckmuenchen/wp-content/plugins/woocommerce/includes/class-wc-checkout.php(1256): WC_Checkout->create_order(Array) #9 /home/www/3ddruckmuenchen/wp-content/plugins/woocommerce/includes/class-wc-ajax.php(508): WC_Checkout->process_checkout() #10 /home/www/3ddruckmuenchen/wp-includes/class-wp-hook.php(310): WC_AJAX::checkout(”) #11 /home/www/3ddruckmuenchen/wp-includes/class-wp-hook.php(334): WP_Hook->apply_filters(”, Array) #12 /home/www/3ddruckmuenchen/wp-includes/plugin.php(517): WP_Hook->do_action(Array) #13 /home/www/3ddruckmuenchen/wp-content/plugins/woocommerce/includes/class-wc-ajax.php(96): do_action(‘wc_ajax_checkou…’) #14 /home/www/3ddruckmuenchen/wp-includes/class-wp-hook.php(310): WC_AJAX::do_wc_ajax(”) #15 /home/www/3ddruckmuenchen/wp-includes/class-wp-hook.php(334): WP_Hook->apply_filters(false, Array) #16 /home/www/3ddruckmuenchen/wp-includes/plugin.php(517): WP_Hook->do_action(Array) #17 /home/www/3ddruckmuenchen/wp-includes/template-loader.php(13): do_action(‘template_redire…’) #18 /home/www/3ddruckmuenchen/wp-blog-header.php(19): require_once(‘/home/www/3ddru…’) #19 /home/www/3ddruckmuenchen/index.php(17): require(‘/home/www/3ddru…’) #20 {main} thrown in /home/www/3ddruckmuenchen/wp-includes/class-wp-hook.php in Zeile 310

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Thread Starter Stefan

    (@crusader445)

    Any ideas? ??

    hrn1995 (woo-hc)

    (@aguinaldodarla)

    Hi @crusader445

    I understand that you have been experiencing an issue with the checkout process on your WooCommerce store. The error seems like it stems from a possible conflict with a plugin.

    I suggest performing a conflict test by switching to a default WordPress theme, and then deactivating all plugins except WooCommerce to see if the issue is gone, if yes, that means a theme or a plugin is contributing to the issue. Re-enable each to see which one causes it. You can find a more detailed explanation of how to do a conflict test here.

    If you did not find the issue, please share a copy of your site’s System Status Report so that we can better understand your site’s current environment.

    • System Status Report: navigate to WooCommerce → Status → select Get system report and then Download for support. This will download a TXT file that has the contents of the SSR to share with us.
    • Fatal Error log: Share a copy of any fatal error log found under WooCommerce → Status → Logs.

    Looking forward to your response!

Viewing 2 replies - 1 through 2 (of 2 total)
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