Error during payment but order completed and cart emptied

  • Resolved steponme

    (@steponme)


    1 year, 3 months ago

    Hello there,

    never had a problem with Woo ever, but this is out of my knowledge, and possibly a bug with 8.02

    Each time i try to complete an order, no matter what is the payment method, i have an error in completing it. If i hit refresh, the cart is empty.

    In the backend, i see the order just completed.

    I tried everything. Resetting permalink, resetting endpoints, leaving only woo with diagnostic mode, only woo with plain storefront, changing method of payment, resetting cache (all kinds), even copying to a staging site (same error. the link you see is in development).

    Please help, i’m completely stuck right now

    

The status log is

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    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Thread Starter steponme

    (@steponme)

    BTW, if you need access credential to debug further, just let me know

    HI @steponme

    never had a problem with Woo ever, but this is out of my knowledge, and possibly a bug with 8.02. Each time i try to complete an order, no matter what is the payment method, i have an error in completing it. If i hit refresh, the cart is empty.In the backend, i see the order just completed.

    From what I understand, you’re experiencing issues when trying to complete an order on your WooCommerce site.

    I see that you’ve already tried a few solutions such as resetting the permalink, and endpoints, changing the payment method, and clearing the cache. That’s a great initiative!

    Considering the steps you’ve taken, the issue could be due to one of the following:

    1. Conflict with a plugin or theme: Even though you’ve used diagnostics mode and the plain storefront, there might be an unseen conflict with a plugin or theme. Try deactivating all plugins (except WooCommerce) and switch to a default theme like Storefront to see if the issue continues.
    2. Server-side caching or security settings: Sometimes, specific settings from hosting providers can interfere with WooCommerce’s checkout process. It might be helpful to contact your hosting provider about this.
    3. Database Issue: A problem with the database could be causing this. Please remember to take a complete backup of your website before investigating the database.
    4. Reinstall WooCommerce: If none of the above works, consider reinstalling WooCommerce. You can do this by deactivating and deleting the plugin, then reinstalling and reactivating it.

    Here’s a helpful guide on how to test for conflicts: ?? How to Test for Plugin and Theme Conflicts

    ?? Just a quick reminder: Before you make any changes, we strongly recommend that you create a backup of your full site and database. This is a crucial step to ensure that in case anything goes wrong, you can easily restore your site to its previous, functioning state.

    If the issue persists, we’ll need more information to dig deeper. Could you share the fatal error logs (if any)? You can find these under WooCommerce > Status > Logs.

    Once you have that, please paste it inside a Code block in your reply, or use https://pastebin.com/ to paste it and share the link with us.

    Thank you for your patience and cooperation in this matter. I’m looking forward to your response so we can solve this issue for you.

Viewing 2 replies - 1 through 2 (of 2 total)
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