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Resolved magdizajn78
(@magdizajn78)

8 months, 2 weeks ago

Hi,

We get “error processing payment, please try again” since the last update.

I went through on the troubleshooting steps (all plugins switched out, changed the theme), but it doesn’t turn out what is causing the issue.

In the error log I see the following as a critical error, but not sure what does this mean: 2024-03-11T00:03:20+00:00 Kritikus Uncaught TypeError: count(): Argument #1 ($value) must be of type Countable|array, null given in /var/www/eftparterapia/data/www/eft-terapeutak.hu/wp-includes/class-wp-hook.php:294

We faced the issue first, when we used a coupon which should give a 100% discount on a specific product, but I tested without coupon and the error remains.

Here is the system status:

https://www.dropbox.com/scl/fi/ungkd0a7axl7dgbh6bngw/SystemStatusReport_eft-terapeutak.hu_2024-03-11T09-31-26.txt?rlkey=zud9tqe7oymvbpktyh8kwdj59&dl=0

The fatal error log:

https://www.dropbox.com/scl/fi/nxth1v41hd0gim7riio5m/fatal-errors-2024-03-11.log?rlkey=62ezs1ih00li2uqwb2q093rrk&dl=0

Thanks for your help in advance!

Magdi

The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)

Thread Starter magdizajn78
(@magdizajn78)

8 months, 2 weeks ago

FYI – there is an issue with the hosting too, not sure if the problems are related…

Plugin Support Shameem R. a11n
(@shameemreza)

8 months, 2 weeks ago

Hi @magdizajn78,

Thanks for sharing details explanation and additional information.

The logs you’ve shared indicate a TypeError being thrown within your WordPress installation related to the count() function. This error is usually caused when the count() function is used on a variable or value that isn’t countable, such as null or boolean values.

It’s unusual for such errors to originate from core files, as these are thoroughly tested. This suggests that the issue might be caused by a theme or plugin on your site that’s hooked into WordPress’s action and filter system.

Although you’ve already tried disabling all plugins and changing the theme, the issue persists. This might mean that the issue is deeper, perhaps in the core files of your WordPress installation or the database.

Additionally, it’s hard to say if it’s related to your hosting without more information. However, increase the PHP Post Max Size from 8 MB to 2 GB and the PHP Time Limit from 30 to 1200. Also, disable all the plugins related to checkout, like Checkout Field Editor for WooCommerce.

Furthermore, do you use block or shortcode on your checkout page? Does this error happen with default payment methods such as direct bank transfer? Have you reached out to the payment gateway plugin developer? It might also be a good idea to contact your hosting provider to see if there are any server-related issues.

At the same time, consider reinstalling WordPress (Dashboard > Updates) to ensure all core files are up-to-date and correct.

Let us know how that goes. Looking forward to helping you.

Thread Starter magdizajn78
(@magdizajn78)

8 months, 2 weeks ago

Hi,

Finally.. ?? I found out that a PRO plugin caused the issue, which was related to shipping and the licence was not renewed. I did the testing with a virtual product, so didn’t understand why all chekcput related plugins – what I saw that are impacted in case of a virtual product not causing the issue, so I went through on ALL woo related products one by one.

On the hosting side there were other problems too, those I don’t think were related to this issue (database change to a newer version).

Plugin Support Shameem R. a11n
(@shameemreza)

8 months, 2 weeks ago

Hi @magdizajn78,

I’m glad you were able to find a solution to your inquiry here and thanks for sharing it with the community too! ??

Should you have further inquiries, kindly create a new topic here.

Thanks!

Viewing 4 replies - 1 through 4 (of 4 total)

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