ERROR DURING PAYMENT

  • Resolved webupstudios

    (@webupstudios)


    1 year, 8 months ago

    Hi, on my website suddently appears this error in the checkout while an user tries to pay the order:
    [Error] Unknown error while connecting to PayPal. Status code: 0.

    I already contacted Paypal but it’s everything ok with my profile. Can you please help me? My ecommerce is blocked now. I already deactivated all the plugins but none of them creates the issues

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Syde Niklas

    (@niklasinpsyde)

    Hi @webupstudios

    This error could potentially occur when the connection to PayPal is blocked for some reason, e.g. due to potential conflict with another plugin.
    But since you have tested this already, could you please check if the behavior also persists when you disconnect your account and reconnect it again using the onboarding wizard?

    Also, when you have Logging enabled in the Connection tab, we would be interested in a copy of your latest PayPal Payments log files. The plugin log files can be accessed from here:
    WooCommerce > Status > Logs > select “woocommerce-paypal-payments-[…]” in the dropdown and click on view.
    You can share the logs either here in the forums or privately with us from here:
    https://paypal.inpsyde.com/docs/request-support/

    Thanks!

    Kind regards,
    Niklas

    Thread Starter webupstudios

    (@webupstudios)

    Hi, I’m sorry but i don’t see any “woocommerce-paypal-payments” in the dropdown status menu (I’m trying to upload you a screenshot but the forum does not allow me). I disconnected my paypal account and reconnected but the error still exists. Can you help me?

    Thread Starter webupstudios

    (@webupstudios)

    I also changed theme and tried the basic Twenty Twenty theme but the error still exists.

    Plugin Support Syde Joost

    (@joostvandevijver)

    Hello @webupstudios

    There are 2 more things you can try; I would advise creating a staging site first, so you can freely test this.
    1. Onboard the plugin with a sandbox account and see if paying for an order using a sandbox account works.

    2. Test paying for an order, when all other plugins (except WooCommerce and PayPal Payments) have been turned off. This is to verify if there is any plugin conflict present.

    If that doesn’t work, please engage us via a private engagement, so we can ask for more details to continue testing on this.

    Kind regards,
    Joost

    Thread Starter webupstudios

    (@webupstudios)

    Okay I opened a new case in paypal.inpsyde, I hope someone will help me because it’s not possible that payment doesn’t work

    Plugin Support Syde Joost

    (@joostvandevijver)

    Hello @webupstudios

    I have received and responded to your private request. I did not realize it was related to this .org support request, so will send another message now. We will continue testing it via the private request and I will mark this .or thread as resolved (we can always add a possible fix or bug if it would benefit the community later).

    Kind regards,
    Joost

Viewing 6 replies - 1 through 6 (of 6 total)
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