Error during checkout
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Hi, I have a seriously problem with Woocommerce, when I try to execute one checkout (also with free plans of my website) after inserting my personal data and after submit I see this error (please see the first attachment), but if I refresh the page, the account with my personal data inserted during checkout it is created. You can help me? I have the last version of Woocommerce
PS. The email of confirmation (checkout and account created) doesn’t send from the server. But the normal emails and SMTP configuration it’s work.
Viewing 4 replies - 1 through 4 (of 4 total)
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Hey there!
Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status.
Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.Thanks for your reply @fevered
### WordPress Environment ### WordPress address (URL): https://bitlionaire.it/cms Site address (URL): https://bitlionaire.it WC Version: 3.7.1 REST API Version: ? 1.0.2 Log Directory Writable: ? WP Version: 5.3.2 WP Multisite: – WP Memory Limit: 512 MB WP Debug Mode: ? WP Cron: ? Language: it_IT External object cache: – ### Server Environment ### Server Info: Apache PHP Version: 7.3.13 PHP Post Max Size: 1 GB PHP Time Limit: 300 PHP Max Input Vars: 1000 cURL Version: 7.67.0 OpenSSL/1.0.2t SUHOSIN Installed: – MySQL Version: 5.7.28 Max Upload Size: 1 GB Default Timezone is UTC: ? fsockopen/cURL: ? SoapClient: ? DOMDocument: ? GZip: ? Multibyte String: ? Remote Post: ? Remote Get: ? ### Database ### WC Database Version: 3.7.1 WC Database Prefix: wpjp_ MaxMind GeoIP Database: ? Total Database Size: 112.39MB Database Data Size: 75.28MB Database Index Size: 37.11MB wpjp_woocommerce_sessions: Data: 0.05MB + Index: 0.02MB + Engine InnoDB wpjp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wpjp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wpjp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wpjp_woocommerce_order_items: Data: 0.08MB + Index: 0.02MB + Engine InnoDB wpjp_woocommerce_order_itemmeta: Data: 0.45MB + Index: 0.50MB + Engine InnoDB wpjp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wpjp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wpjp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wpjp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wpjp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wpjp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wpjp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wpjp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB vp_backup_wpjp_authusers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB vp_backup_wpjp_authusers_pending: Data: 0.02MB + Index: 0.00MB + Engine InnoDB vp_backup_wpjp_bp_activity: Data: 0.02MB + Index: 0.16MB + Engine InnoDB vp_backup_wpjp_bp_activity_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB vp_backup_wpjp_bp_invitations: Data: 0.02MB + Index: 0.14MB + Engine InnoDB vp_backup_wpjp_bp_notifications: Data: 0.02MB + Index: 0.11MB + Engine InnoDB vp_backup_wpjp_bp_notifications_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB vp_backup_wpjp_bp_xprofile_data: Data: 0.02MB + Index: 0.03MB + Engine InnoDB vp_backup_wpjp_bp_xprofile_fields: Data: 0.02MB + Index: 0.08MB + Engine InnoDB vp_backup_wpjp_bp_xprofile_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB vp_backup_wpjp_bp_xprofile_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB vp_backup_wpjp_cmeb_email_list: Data: 0.02MB + Index: 0.00MB + Engine InnoDB vp_backup_wpjp_cmeb_free_domains: Data: 0.13MB + Index: 0.00MB + Engine InnoDB vp_backup_wpjp_cmeb_userlist: Data: 0.02MB + Index: 0.00MB + Engine InnoDB vp_backup_wpjp_commentmeta: Data: 4.52MB + Index: 5.03MB + Engine InnoDB vp_backup_wpjp_comments: Data: 7.52MB + Index: 1.69MB + Engine InnoDB vp_backup_wpjp_csp3_subscribers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB vp_backup_wpjp_cspv5_pages: Data: 0.02MB + Index: 0.00MB + Engine InnoDB vp_backup_wpjp_em_bookings: Data: 0.02MB + Index: 0.05MB + Engine InnoDB vp_backup_wpjp_em_events: Data: 0.02MB + Index: 0.14MB + Engine InnoDB vp_backup_wpjp_em_locations: Data: 0.02MB + Index: 0.08MB + Engine InnoDB vp_backup_wpjp_em_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB vp_backup_wpjp_em_tickets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB vp_backup_wpjp_em_tickets_bookings: Data: 0.02MB + Index: 0.03MB + Engine InnoDB vp_backup_wpjp_icl_content_status: Data: 0.02MB + Index: 0.02MB + Engine InnoDB vp_backup_wpjp_icl_core_status: Data: 0.02MB + Index: 0.02MB + Engine InnoDB vp_backup_wpjp_icl_flags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB vp_backup_wpjp_icl_languages: Data: 0.02MB + Index: 0.03MB + Engine InnoDB vp_backup_wpjp_icl_languages_translations: Data: 0.20MB + Index: 0.13MB + Engine InnoDB vp_backup_wpjp_icl_locale_map: Data: 0.02MB + Index: 0.00MB + Engine InnoDB vp_backup_wpjp_icl_message_status: Data: 0.02MB + Index: 0.03MB + Engine InnoDB vp_backup_wpjp_icl_node: Data: 0.02MB + Index: 0.00MB + Engine InnoDB vp_backup_wpjp_icl_reminders: Data: 0.02MB + Index: 0.00MB + Engine InnoDB vp_backup_wpjp_icl_strings: Data: 0.02MB + Index: 0.06MB + Engine InnoDB vp_backup_wpjp_icl_string_positions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB vp_backup_wpjp_icl_string_status: Data: 0.02MB + Index: 0.02MB + Engine 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wpjp_em_tickets_bookings: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wpjp_icl_content_status: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wpjp_icl_core_status: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wpjp_icl_flags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wpjp_icl_languages: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wpjp_icl_languages_translations: Data: 0.20MB + Index: 0.13MB + Engine InnoDB wpjp_icl_locale_map: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wpjp_icl_message_status: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wpjp_icl_node: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wpjp_icl_reminders: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wpjp_icl_strings: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wpjp_icl_string_positions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wpjp_icl_string_status: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wpjp_icl_string_translations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wpjp_icl_translate: Data: 0.02MB + Index: 0.02MB 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wpjp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wpjp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wpjp_wpfm_backup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wpjp_wpjf3_mr_access_keys: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wpjp_wpjf3_mr_unrestricted_ips: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wpjp_yoast_seo_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wpjp_yoast_seo_meta: Data: 0.13MB + Index: 0.00MB + Engine InnoDB ### Security ### Secure connection (HTTPS): ? Hide errors from visitors: ? ### Active Plugins (55) ### Ad Inserter: by Igor Funa – 2.5.10 Akismet Anti-Spam: by Automattic – 4.1.3 Anywhere Elementor: by WPVibes – 1.2.1 Autoptimize CriticalCSS.com Power-Up: by Deny Dias & Optimizing Matters – 1.18.0 Autoptimize: by Frank Goossens (futtta) – 2.6.1 Coinbase Commerce: by Coinbase Commerce – 1.1.4 Conditional Payments for WooCommerce: by Lauri Karisola / WooElements.com – 2.1.4 – Not tested with the active version of WooCommerce Contact Form 7: by Takayuki Miyoshi – 5.1.6 Consenso al cookie GDPR: by WebToffee – 1.8.2 WAme chat: by Creame – 3.1.4 Duplicate Post: by Enrico Battocchi – 3.2.4 Elementor: by Elementor.com – 2.8.3 ElementsKit: by Wpmet – 1.2.0 Contact Form 7 Email Validation: by clarionwpdeveloper – 3.5.1 Erident Custom Login and Dashboard: by Libin V Babu – 3.5.7 Flexible Checkout Fields: by WP Desk – 2.2.3 – Not tested with the active version of WooCommerce Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 7.10.2 Hide Admin Bar From Non-admins: by Stranger Studios – 1.0 Jetpack by WordPress.com: by Automattic – 8.0 LearnPress - Course Review: by ThimPress – 3.0.5 LearnPress - Paid Membership Pro Integration: by ThimPress – 3.1.9 LearnPress - Course Wishlist: by ThimPress – 3.0.2 LearnPress: by ThimPress – 3.2.6.5 Paid Memberships Pro: by Stranger Studios – 2.2.5 Paid Memberships Pro - Email Templates Add On: by Paid Memberships Pro – 0.7.2 Paid Memberships Pro - Nav Menus Add On: by Stranger Studios – .3.3 Paid Memberships Pro - WooCommerce Add On: by Stranger Studios – 1.6.1 – Not tested with the active version of WooCommerce Popup Maker: by Popup Maker – 1.8.14 PublishPress: by PublishPress – 1.21.2 Quick Page/Post Redirect Plugin: by anadnet – 5.1.9 Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 3.1.2 reSmush.it Image Optimizer: by reSmush.it – 0.2.4 Slider Revolution: by ThemePunch – 6.1.3 SeedProd Coming Soon Page Pro: by SeedProd – 5.11.7 Share Logins: by codexpert – 2.1.4 Thim Core: by ThimPress – 1.9.8 TranslatePress - Multilingual: by Cozmoslabs Razvan Mocanu Madalin Ungureanu Cristophor Hurduban – 1.6.3 – Not tested with the active version of WooCommerce User Role Editor: by Vladimir Garagulya – 4.52.2 WordPress Users & WooCommerce Customers Import Export(BASIC): by WebToffee – 1.3.6 – Not tested with the active version of WooCommerce VaultPress: by Automattic – 2.1.1 Visibility Logic for Elementor: by SeventhQueen – 1.0.4 WooCommerce Custom Product Addons (Free): by Acowebs – 2.3.7 – Not tested with the active version of WooCommerce Woocommerce Minimum and Maximum Quantity: by Ashok G – 2.0.9 – Not tested with the active version of WooCommerce NextMove Lite - Thank You Page for WooCommerce: by XLPlugins – 2.11.0 – Not tested with the active version of WooCommerce WooCommerce UPS Shipping: by WooCommerce – 3.2.18 – Not tested with the active version of WooCommerce WooCommerce Order Status & Actions Manager | VestaThemes.com: by Actuality Extensions – 2.2.8 – Not tested with the active version of WooCommerce WooCommerce Subscriptions CSV Importer and Exporter: by Prospress Inc – 2.0.1 – Not tested with the active version of WooCommerce WooCommerce Subscriptions: by Automattic – 2.6.1 – Not tested with the active version of WooCommerce WooCommerce: by Automattic – 3.7.1 – 3.8.1 is available WooCrack Updater Plugin: by WooCrack.com – 1.6 Yoast SEO Premium: by Team Yoast – 12.7.1 WP File Manager: by mndpsingh287 – 5.5 YITH Automatic Role Changer for WooCommerce Premium: by YITH – 1.4.3 – Not tested with the active version of WooCommerce YITH Payment Method Restrictions for WooCommerce Premium: by YITHEMES – 1.0.7 – Not tested with the active version of WooCommerce YITH WooCommerce Order Tracking Premium: by YITH – 1.5.9 – Not tested with the active version of WooCommerce ### Inactive Plugins (2) ### BuddyPress: by The BuddyPress Community – 5.1.2 Site Kit by Google: by Google – 1.1.4 ### Settings ### API Enabled: – Force SSL: – Currency: EUR (€) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) subscription (subscription) variable (variable) variable subscription (variable-subscription) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – ### WC Pages ### Shop base: ? Page visibility should be public Cart: #1698 - /cart/ Checkout: #1699 - /checkout/ My account: #7616 - /profilo/ Terms and conditions: #7925 - /termini-e-condizioni-duso/ ### Theme ### Name: Coaching Child Version: 1.0.0 Author URL: https://thimpress.com Child Theme: ? Parent Theme Name: Coaching Parent Theme Version: 3.3.0 Parent Theme Author URL: https://thimpress.com WooCommerce Support: ? ### Templates ### Overrides: coaching/woocommerce/archive-product.php coaching/woocommerce/content-product.php coaching/woocommerce/content-single-product.php coaching/woocommerce/content-widget-product.php coaching/woocommerce/global/quantity-input.php coaching/woocommerce/loop/loop-start.php coaching/woocommerce/loop/orderby.php coaching/woocommerce/loop/pagination.php coaching/woocommerce/loop/rating.php coaching/woocommerce/loop/result-count.php coaching/woocommerce/loop/sale-flash.php coaching/woocommerce/myaccount/form-login.php coaching/woocommerce/myaccount/form-lost-password.php coaching/woocommerce/single-product/meta.php coaching/woocommerce/single-product/product-image.php coaching/woocommerce/single-product/product-thumbnails.php coaching/woocommerce/single-product/rating.php coaching/woocommerce/single-product/related.php coaching/woocommerce/single-product/review.php coaching/woocommerce/single-product/short-description.php coaching/woocommerce/single-product/tabs/description.php coaching/woocommerce/single-product/up-sells.php coaching/woocommerce/single-product-reviews.php coaching/woocommerce/single-product.php ### Subscriptions ### WCS_DEBUG: ? No Subscriptions Mode: ? Live Subscriptions Live URL: https://bitlionaire.it/cms Subscription Statuses: wc-active: 116 wc-pending: 2 wc-cancelled: 16 WooCommerce Account Connected: ? No Report Cache Enabled: ? Yes Cache Update Failures: ? 0 failure ### Store Setup ### Country / State: Italy — Roma ### Subscriptions by Payment Gateway ### Coinbase: wc-active: 61 wc-cancelled: 16 wc-pending: 2 ### Payment Gateway Support ### Coinbase: products ### Action Scheduler ### Complete: 83 Oldest: 2019-12-11 08:53:24 +0000 Newest: 2020-01-10 21:13:20 +0000 Pending: 116 Oldest: 2020-10-14 13:33:14 +0000 Newest: 2020-12-17 15:54:56 +0000 Canceled: 39 Oldest: 2019-12-12 15:26:31 +0000 Newest: 2020-01-09 11:52:12 +0000 In-progress: 0 Oldest: – Newest: – Failed: 0 Oldest: – Newest: –Thanks very much for that System Status Report! I see a number of theme-specific template overrides, and also that your version of WooCommerce core is a bit outdated.
If you update WooCommerce to the latest version (3.8.1) does checkout work correctly then? If not, please run the test described here, and let us know the results: https://docs.woocommerce.com/document/how-to-test-for-conflicts/
I hope this helps resolve the problem!
Since I haven’t heard back from you, I’ll mark this thread as resolved now. If you have any further questions, I recommend creating a new thread.
Viewing 4 replies - 1 through 4 (of 4 total)
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