ERROR: Dropbox API: (55) SSL read:

Am I the only person who is getting this error? The hosting account is on GoDaddy.

Thanks!

I’m having a similar error. It appears to be the SSLv3 error, but we had re-authenticated since the change and it was working up until 2 days ago.

Running scheduled, I get the error. If I run manually, it works fine.

@zerogravity I wonder if both of these are caused by the system having to delete a backup either for storage space or because the number of backups files threshold has been reached?

[INFO] BackWPup version 3.1.2; A project of Inpsyde GmbH
[INFO] WordPress version 3.8.1
[INFO] Blog url: https://
[INFO] BackWPup job: NS Dropbox WWW; DBCHECK+DBDUMP+WPEXP+WPPLUGIN
[INFO] BackWPup cron: 0 3 * * *; Next: Tue, 30 Dec 2014 @ 03:00
[INFO] BackWPup job started from wp-cron
[INFO] PHP ver.: 5.3.10-1ubuntu3.14; apache2handler; Linux
[INFO] Maximum PHP script execution time is 600 seconds
[INFO] MySQL ver.: 5.5.38-0ubuntu0.12.04.1
[INFO] curl ver.: 7.22.0; OpenSSL/1.0.1

[30-Dec-2014 01:10:15] Archive size is 1.04 MB.
[30-Dec-2014 01:10:15] 10 Files with 226.00 B  in Archive.
[30-Dec-2014 01:10:15] 1. Try to send backup file to Dropbox …
[30-Dec-2014 01:10:15] ERROR: Dropbox API: (35) error:14094410:SSL routines:SSL3_READ_BYTES:sslv3 alert handshake failure
[30-Dec-2014 01:10:15] 2. Try to send backup file to Dropbox …
[30-Dec-2014 01:10:15] ERROR: Dropbox API: (35) error:14094410:SSL routines:SSL3_READ_BYTES:sslv3 alert handshake failure
[30-Dec-2014 01:10:15] 3. Try to send backup file to Dropbox …
[30-Dec-2014 01:10:16] ERROR: Dropbox API: (35) error:14094410:SSL routines:SSL3_READ_BYTES:sslv3 alert handshake failure
[30-Dec-2014 01:10:16] ERROR: Step aborted: too many attempts!

I am getting the error even when running the backup manually. We were getting the error before the update and re-authentication. I anticipated the error would go away after updating but no such luck.

It is only happening with this client who is on GoDaddy. I am not getting the error with clients who have their site on the hosting I provide.

Looks like it might be time to get in touch with GoDaddy.

Pleas use BackWPup Version 3.1.3 or above. Dropbox has changed from SSL to TLS for security reasons.

Thank you Daniel. Oddly, the 3.1.2 was working after the SSL to TLS switch. It stopped working and now is working again – without updating to 3.1.3. I’ll update it regardless. Thanks for writing.

Daniel,

I have version 3.1.4 installed on WP 4.1 and I am still getting the errors. As mentioned previously it is only happening with my one client who is using GoDaddy Hosting and with large backup files. The smaller database backup works without any problems.

Below is the log from my most recent test.

[08-Jan-2015 16:04:10] 1. Try to send backup file to Dropbox …
[08-Jan-2015 16:04:10] Authenticated with Dropbox of user <<xxxxx>>
[08-Jan-2015 16:04:10] 778.58 MB available on your Dropbox
[08-Jan-2015 16:04:10] Uploading to Dropbox …
[08-Jan-2015 16:08:32] ERROR: Dropbox API: (52) SSL read: error:00000000:lib(0):func(0):reason(0), errno 104
[08-Jan-2015 16:08:32] Restart will be executed now.
[08-Jan-2015 16:08:33] 2. Try to send backup file to Dropbox …
[08-Jan-2015 16:08:33] Authenticated with Dropbox of user <<xxxxx>>
[08-Jan-2015 16:08:33] 778.58 MB available on your Dropbox
[08-Jan-2015 16:08:33] Uploading to Dropbox …
[08-Jan-2015 16:10:45] ERROR: Dropbox API: (55) SSL read: error:00000000:lib(0):func(0):reason(0), errno 104
[08-Jan-2015 16:10:45] Restart will be executed now.
[08-Jan-2015 16:10:47] 3. Try to send backup file to Dropbox …
[08-Jan-2015 16:10:47] Authenticated with Dropbox of user <<xxxxx>>
[08-Jan-2015 16:10:47] 778.58 MB available on your Dropbox
[08-Jan-2015 16:10:47] Uploading to Dropbox …
[08-Jan-2015 16:16:52] WARNING: Job restarts due to inactivity for more than 5 minutes.
[08-Jan-2015 16:16:52] ERROR: Step aborted: too many attempts!

Please try to delete the Plugin over FTP and upload it new.

Some users may need to do one more step:
Delete the existing Dropbox authentication after re-installing the plugin as described by Daniel, and re-authenticatee the Dropbox API

Worked for me.

I deleted the plugin via FTP and uploaded the latest version again via FTP without deactivating the plugin. It didn’t fix the problem but I will try what you suggested @mike and get my client to re-authenticate.

We re-authenticated with dropbox without any luck. The smaller database only backup works but the larger one that includes files has the error.

Here is the result from the log file.

[15-Jan-2015 12:18:27] One backup file deleted
[15-Jan-2015 12:18:27] 1. Try to send backup file to Dropbox …
[15-Jan-2015 12:18:27] Authenticated with Dropbox of user xxxxx
[15-Jan-2015 12:18:27] 778.65 MB available on your Dropbox
[15-Jan-2015 12:18:27] Uploading to Dropbox …
[15-Jan-2015 12:23:32] WARNING: Job restarts due to inactivity for more than 5 minutes.
[15-Jan-2015 12:23:32] 2. Try to send backup file to Dropbox …
[15-Jan-2015 12:23:32] Authenticated with Dropbox of user xxxxx
[15-Jan-2015 12:23:32] 778.65 MB available on your Dropbox
[15-Jan-2015 12:23:32] Uploading to Dropbox …
[15-Jan-2015 12:26:39] ERROR: Dropbox API: (55) SSL read: error:00000000:lib(0):func(0):reason(0), errno 104
[15-Jan-2015 12:26:39] Restart will be executed now.
[15-Jan-2015 12:26:41] 2. Try to send backup file to Dropbox …
[15-Jan-2015 12:26:41] Authenticated with Dropbox of user xxxxx
[15-Jan-2015 12:26:41] 778.65 MB available on your Dropbox
[15-Jan-2015 12:26:41] Uploading to Dropbox …
[15-Jan-2015 12:27:44] ERROR: Dropbox API: (52) SSL read: error:00000000:lib(0):func(0):reason(0), errno 104
[15-Jan-2015 12:27:44] Restart will be executed now.
[15-Jan-2015 12:27:46] 3. Try to send backup file to Dropbox …
[15-Jan-2015 12:27:46] Authenticated with Dropbox of user xxxxx
[15-Jan-2015 12:27:46] 778.65 MB available on your Dropbox
[15-Jan-2015 12:27:46] Uploading to Dropbox …
[15-Jan-2015 12:27:48] (400) False offset will corrected
[15-Jan-2015 12:31:02] ERROR: Dropbox API: (55) SSL read: error:00000000:lib(0):func(0):reason(0), errno 104
[15-Jan-2015 12:31:02] Restart will be executed now.
[15-Jan-2015 12:31:03] 3. Try to send backup file to Dropbox …
[15-Jan-2015 12:31:03] Authenticated with Dropbox of user xxxxx
[15-Jan-2015 12:31:03] 778.65 MB available on your Dropbox
[15-Jan-2015 12:31:03] Uploading to Dropbox …
[15-Jan-2015 12:31:05] (400) False offset will corrected
[15-Jan-2015 12:34:05] ERROR: Dropbox API: (55) SSL read: error:00000000:lib(0):func(0):reason(0), errno 104
[15-Jan-2015 12:34:05] Restart will be executed now.
[15-Jan-2015 12:34:06] ERROR: Step aborted: too many attempts!

You can disable https connection validation with https://marketpress.com/wp-content/uploads/2014/03/backwpup-disable-ssl-verify.zip .
But it is not so secure as without it.

@daniel, I uploaded the plugin. The first test got two errors then uploaded. The second test worked. I will try again in a couple of days to see if the problem may have been solved.

@daniel I installed and activated the plugin you suggested and am still getting errors. It uploaded on the third attempt. Below is a log of the backup. At this time I think I am going to need to look for another solution for this client.

[11-Feb-2015 12:05:52] 1. Try to send backup file to Dropbox …
[11-Feb-2015 12:05:53] Authenticated with Dropbox of user xxxxx
[11-Feb-2015 12:05:53] 735.26 MB available on your Dropbox
[11-Feb-2015 12:05:53] Uploading to Dropbox …
[11-Feb-2015 12:10:13] ERROR: Dropbox API: (55) SSL read: error:00000000:lib(0):func(0):reason(0), errno 104
[11-Feb-2015 12:10:13] Restart will be executed now.
[11-Feb-2015 12:10:14] 2. Try to send backup file to Dropbox …
[11-Feb-2015 12:10:17] Authenticated with Dropbox of user xxxxx
[11-Feb-2015 12:10:17] 735.26 MB available on your Dropbox
[11-Feb-2015 12:10:17] Uploading to Dropbox …
[11-Feb-2015 12:14:42] ERROR: Dropbox API: (55) SSL read: error:00000000:lib(0):func(0):reason(0), errno 104
[11-Feb-2015 12:14:42] Restart will be executed now.
[11-Feb-2015 12:14:43] 3. Try to send backup file to Dropbox …
[11-Feb-2015 12:14:43] Authenticated with Dropbox of user xxxxx
[11-Feb-2015 12:14:43] 735.26 MB available on your Dropbox
[11-Feb-2015 12:14:43] Uploading to Dropbox …
[11-Feb-2015 12:14:50] Backup transferred to https://api-content.dropbox.com/1/files/sandbox/hch-full-bkp_2015-02-11_12-04-51.tar.gz
[11-Feb-2015 12:14:51] One file deleted from Dropbox
[11-Feb-2015 12:14:51] Restart will be executed now.

How to delete authentification token? I see no such option…
Aha, I had to delete all API keys. Problem solved.