• Resolved ildomandatore

    (@ildomandatore)


    The error diagnosis tool detects 3 URLs that have problems with your plugin.

    Not knowing what to do, I entered these URLs on permitted domains.

    But I wouldn’t want to exclude them, but make sure that it’s Optimole to load the images and load the lazy load.

    View post on imgur.com

    View post on imgur.com

    The page I need help with: [log in to see the link]

Viewing 10 replies - 1 through 10 (of 10 total)
  • Hi,
    The message shows the data correctly. In the list of domains you have asked Optimole from which external domain images should it consider for optimization and it’s doing that. But if images are served via those external domains then Optimole can’t optimize them as Optimole is not the one who is serving those images.

    Thread Starter ildomandatore

    (@ildomandatore)

    So do I remove the domains from the whitelist?

    No. You keep them in the whitelist. It’s telling Optimole which images to optimize. So, Optimole is considering those images coming from these external sources.

    Thread Starter ildomandatore

    (@ildomandatore)

    It’s been almost 3 months and I still have the problem. I was hoping you would solve the problem. Why do I keep getting a long list of errors reported by Optimole? I added more domains and the number dropped to 4. But it persists. I have Cloudflare.

    Hi, have you considered contacting the team via https://optimole.com/contact/ ? Cause here you would be able to provide more info in a greater details.

    Thread Starter ildomandatore

    (@ildomandatore)

    Hi,
    What issues are you actually facing right now?

    Thread Starter ildomandatore

    (@ildomandatore)

    Check image added previously. it’s similar. Lter i’ll add more images.

    Thread Starter ildomandatore

    (@ildomandatore)

    Your tool reveal these urls as a trouble.

    View post on imgur.com

    I’ve added them on white list, but I see their urls still.

    Hi, adding them to the whitelist doesn’t make those images become optimized by Optimole. Those images come from another third-party source which Optimole has no control of. Optimole will only be able to optimize the images that are served from your website domain.

    But still, I would suggest you drop a message to the team via https://optimole.com/contact/ so that they can take another look at this matter.

Viewing 10 replies - 1 through 10 (of 10 total)
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