error detecting abandonment

  • Resolved motoaku

    (@motoaku)


    5 years, 9 months ago

    hi there

    nice plugin,like the custom coupon feature

    got some issue with detecting cart abandonment.
    – it still send cart abandonment reminder email even they successfully complete the purchase.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support CartFlows Team

    (@cartflows)

    @motoaku We are sorry that you are facing such an issue. We have taken a look at the issue and to fix this development team need some information.

    So, can you please create a ticket on our support desk?

    Support link: https://cartflows.com/support/

    Thank you.

    Plugin Support CartFlows Team

    (@cartflows)

    Hi @motoaku

    Did you see, the issue is resolved now?

    If still, you are facing the issue, please let us know by creating the support ticket so that we can fix it ASAP.

    Looking forward to hearing from you.

    Thank you.

    Thread Starter motoaku

    (@motoaku)

    still not resolved.

    ok, already submit support ticket.

    i already disabled the plugin to avoid confusions to my customer.

    Plugin Support CartFlows Team

    (@cartflows)

    @motoaku Thank you for the reply,

    Our development team is looking into the issue on the priority and we will get back to you on support ticket once we resolve this.

    Thank you for your patience.

Viewing 4 replies - 1 through 4 (of 4 total)
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