Error deleting: Unable to find matching item in database.

  • One of my rating forms is having an issue. Attempting to delete the ratings from the form or delete the entire rating form shows the following error message:
    “Error deleting: Unable to find matching item in database.”
    Other rating forms seem to have no issues. How can I fix this error?

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  • Plugin Author Josie Stauffer

    (@joanne123)

    That exact error message would seem to imply that an “item” (ie an uploaded image file) that was expected to be there was not found. Did you delete items that had attached ratings? That should not normally have been allowed to happen without the rating itself being deleted.

    Are you able to delete individual ratings, or do all the ratings in the form produce the same error?

    Do you find anything in your error log file that might be relevant?

Viewing 1 replies (of 1 total)
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